Assistant Library Branch Manager - Lead Service & Programs

Frederick County Government, Maryland; Brunswick (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Vacation leave

Sick leave

Holiday leave

Health insurance

Retirement plan

Job summary

Frederick County Public Libraries, located in Central Maryland, is seeking an experienced Assistant Branch Manager I to lead day-to-day public service operations, supervise staff, and uphold high standards of customer service.

You will oversee Adult Services, support program delivery, and contribute to branch planning under the Branch Manager, with opportunities to mentor staff and implement FCPL's strategic initiatives.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum of 3 years of library experience.
• Minimum of 1 year of experience supervising or directing the work of others.

Responsibilities

• Manage the Information Desk, including Adult and Circulation Services to ensure a superior quality of service is provided by staff to the public
• Resolve difficult patron complaints and problems
• Assign responsibilities, supervise, develop, and evaluate the performance of direct reports; oversee scheduling and workload assignment
• Train and/or mentor staff as needed
• Participate in the planning and facilitation of adult programming
• Provide leadership to department staff in setting goals and objectives for fulfilling FCPL's mission and strategic plan
• Set expectations and standards for exemplary customer service and train staff to meet them
• Collaborate with the Branch Manager to address and support system-wide issues and concerns
• Work with the Branch Manager to identify, plan, implement and evaluate promotional, marketing, and outreach activities for communicating the vision and mission of the library; participate in outreach program as needed
• Oversee the development, maintenance, and evaluation of resources in the Adult Services area, working with Materials Management
• Implement and direct merchandising and other strategies for in-house marketing of resources
• Build relationships and partnerships with community organizations, businesses and leaders for advocacy and financial support
• Use current technology to improve personal efficiency, branch efficiency, and delivery of customer service
• Work collaboratively within the community to assess community needs and interpret FCPL's ability to meet those needs
• Perform Person-in-Charge duties to ensure safety and security of patrons, staff, and the facility
• Train the public to efficiently use services and resources provided by the library
• Participate in interviewing and selection of department staff
• Support and interpret departmental, library and systems policies and procedures to the staff and the general public
• Provide direct public service to patrons at all service points
• Conduct regular staff meetings to train, review policy and procedure, and to resolve department challenges
• Participate on branch and system-wide work teams
• Maintain professional growth through learning opportunities
• Actively participate in local, state, and national library associations; attend seminars, workshops and continuing education activities; maintain professional affiliations to keep abreast of current and emerging trends, innovation, technology, services and other related areas of library planning and services
• In the absence of the Branch Manager, fulfill the duties and daily responsibilities of that position
• Actively support the values of Frederick County Public Libraries
• May perform duties as a Passport Acceptance Agent, to include executing passport applications
• May require the ability to become a certified Notary for the State of Maryland within 90 days of hire
• Perform other duties as required

Education

Bachelor’s degree from an accredited college or university

Minimum of 3 years of library experience

Minimum of 1 year of experience supervising or directing the work of others

Job description

Frederick County Public Libraries, located in Central Maryland, is seeking an experienced Assistant Branch Manager I to lead day-to-day public service operations, supervise staff, and uphold high standards of customer service.

You will oversee Adult Services, support program delivery, and contribute to branch planning under the Branch Manager, with opportunities to mentor staff and implement FCPL's strategic initiatives.