Hotel Manager

1 Hotel South Beach, L.L.C.; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

Starwood Hotels is seeking a seasoned Hotel Manager to lead daily operations across departments, delivering exceptional guest experiences and aligning with brand standards. The role requires strategic thinking, energetic leadership, and a commitment to operational excellence in a luxury property.

You will mentor leaders, manage the budget, monitor performance, and drive revenue through guest engagement and service excellence, while maintaining a positive, collaborative culture in a 24-hour

Qualifications

• Minimum 10 years of progressive hotel operations experience in an upper upscale and/or luxury setting.
• Prior experience as Director of Rooms or Director of Food & Beverage is required.
• A post-secondary diploma or degree is a plus.
• Excellent verbal and written communication skills.
• Willingness to meet the demands of a 24-hour operation.

Responsibilities

• Develop and communicate a hotel operations strategy aligned with brand and lead its execution.
• Establish goals to optimize performance and hold leadership teams accountable.
• Provide inspirational leadership to enact Our Brand Pillars and Good-Natured Service.
• Monitor guest feedback and performance data to optimize engagement and retention.
• Stay informed of market trends and drive new products and services.
• Identify opportunities to optimize performance and drive change.
• Identify developmental needs and provide growth opportunities for staff.
• Develop the hotel operating budget and monitor financial performance.
• Ensure proper controls and company policies are followed by all team members.
• Maintain open, collaborative relationships and ensure communication across teams.
• Recruit and develop leaders to enhance culture and capability.
• Provide coaching, counseling, mentoring, and performance reviews.
• Lead with interpersonal skills to influence and inspire sound business decisions.

Skills

Leadership

Hotel operations

Guest engagement

Budgeting

Communication

Education

Post-secondary diploma or degree

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our dream Hotel Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They're energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the team. The role will also oversee all aspects of the hotel’s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests.
You’ll play a key role in supporting the Guidance Team’s achievement of its objectives, and you’ll always represent the best face of the brand. One more thing: we believe in positive, healthy work environments, no matter what. It’ll be your job to foster one that’s constantly evolving—improving every employee’s work life, and giving them a life outside work.

• Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
• Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
• Provide inspirational leadership to enliven the Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
• Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
• Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
• Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
• Ensure proper controls are in place and policies are established and followed by all team members.
• Establish and maintain open, collaborative relationships and ensure direct reports do the same.
• Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
• Recruit and select talented leaders and team members who will enhance the Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
• Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
• Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
• Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.

About you...

Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
Prior experience as a Director of Rooms or Director of Food & Beverage required
A post-secondary diploma or degree would be a plus.
An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.