Assistant Housekeeping Manager – Luxury Hotel Leader Lisbon

Ocupacao; United States; Remoto; USD 36.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation package

Vacation allowance plus one extra day

Outstanding training programs and kari

Employee travel program

Uniforms provided

Complimentary meals at Sabores Kitchen

On-site gym

FS Benefits platform

Descrizione del lavoro

Four Seasons Lisbon is seeking a Passionate Leader to join our Team as Assistant Housekeeping Manager. You will supervise daily housekeeping and laundry activities, support scheduling, training, and evaluations, and ensure rooms and public areas meet our luxury standards with proactive guest service.

You will lead a diverse team, maintain safety and hygiene policies, and coordinate with Front Office, Engineering, and off-site partners to deliver seamless service in a premier hospitality

Competenze

• Previous experience in housekeeping supervision or a senior housekeeping role within the hospitality industry.
• Strong leadership skills with the ability to motivate, support, and develop a diverse team.
• Excellent communication and organizational skills, with a positive, approachable, and professional attitude.
• Proven service experience, with the ability to remain calm and effective under pressure.
• Fluency in spoken and written Portuguese and English.
• The candidate must hold the required authorization to work in an European country.

Mansioni

• Assist in the daily supervision of the Housekeeping and Laundry teams, ensuring guest rooms, public areas, and back‑of‑house spaces consistently meet Four Seasons cleanliness and presentation standards.
• Support the Housekeeping Manager with team scheduling, recruitment, onboarding, training, performance evaluations, and disciplinary actions when required.
• Conduct regular inspections of guest rooms, corridors, and public areas to ensure quality, consistency, and brand standards are upheld.
• Oversee daily assignments to ensure productivity, quality benchmarks, and guest expectations are consistently met.
• Conduct daily briefing meetings to communicate key operational information, including arrivals, owner requirements, special requests, and operational challenges.
• Foster a positive, motivating, and inclusive work environment that encourages high performance and engagement.
• Address guest inquiries, requests, and complaints promptly and professionally, resolving issues with the highest level of hospitality.
• Coordinate closely with Front Office, Engineering, Valet, and off‑site Laundry to ensure seamless daily operations.
• Maintain strong working relationships with outsourced cleaning partners, ensuring service levels, cleanliness standards, and contractual expectations are met.
• Uphold all health, safety, and hygiene policies, ensuring compliance with best practices and safe use of equipment and chemicals.
• Oversee stock control and inventory management, including linens, cleaning supplies, and equipment; ensure accurate ordering and explore new products, suppliers, and industry trends.
• Demonstrate visible leadership and professionalism when interacting with guests, employees, suppliers, and partners.

Conoscenze

Leadership

Hospitality excellence

Communication

Organizational skills

Portuguese & English fluency

Microsoft Office / Opera / Salesforce

Strumenti

Opera

Salesforce

Descrizione del lavoro

Four Seasons Lisbon is seeking a Passionate Leader to join our Team as Assistant Housekeeping Manager. You will supervise daily housekeeping and laundry activities, support scheduling, training, and evaluations, and ensure rooms and public areas meet our luxury standards with proactive guest service.

You will lead a diverse team, maintain safety and hygiene policies, and coordinate with Front Office, Engineering, and off-site partners to deliver seamless service in a premier hospitality