Assistant Housekeeping Manager: Lead Rooms & Service

21c Museum Hotel; Durham (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

21c Museum Hotels in Durham, NC seeks an experienced Housekeeping Supervisor to support the Housekeeping Manager in daily operations, ensuring top-quality cleanliness and guest satisfaction while protecting assets.

You will supervise team, train staff, monitor payroll and supplies, and collaborate with front desk and engineering. This role requires leadership, reliability and the ability to work varied shifts during special events.

Qualifications

• Thorough knowledge of the housekeeping field.
• Demonstrated ability to determine a course of action based on workplace policies and procedures.
• Supervision/management experience and skills.
• Ability to compile facts and figures.
• Ability to meet and maintain budget.
• Must be able to open, close, or work any shift during special events.
• Must be computer literate.
• Education: High school diploma or equivalent.
• Experience: Two to three full years of employment in a related position with this company or another organization.

Responsibilities

• Supervise the housekeeping employees, motivate the team through training, development, empowerment, coaching, and counseling.
• Recommend discipline and termination, as appropriate.
• Supervise and inspect the daily cleaning of the guest rooms, public areas, and back of house.
• Ensure compliance with accident/loss preventive programs.
• Achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff and supplies are on hand to provide top quality service.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Work with the front desk staff to help resolve guest issues that arise.
• Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets and to ensure a safe and accident free environment for guest and employees.
• Log items into the Lost and Found and answer inquiries from guests to meet overall lost & found satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and property.
• Assist Housekeeping Manager monitors the performance of room inspectors to ensure rooms are being cleaned and inspected to 21c standards.
• Communicate within all departments of the hotel.
• Responsible for learning and being efficient using the 21c checkbook. This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
• Be able to manage the department in absence of the Housekeeping Manager
• Scheduled days and times may vary based on needs.
• Other duties as assigned by your supervisor or manager.

Skills

Supervision/management

Computer literacy

Budgeting

Data analysis

Guest service focus

Education

High school diploma or equivalent

Job description

21c Museum Hotels in Durham, NC seeks an experienced Housekeeping Supervisor to support the Housekeeping Manager in daily operations, ensuring top-quality cleanliness and guest satisfaction while protecting assets.

You will supervise team, train staff, monitor payroll and supplies, and collaborate with front desk and engineering. This role requires leadership, reliability and the ability to work varied shifts during special events.