Lead Housekeeping Operations Supervisor

Hotelandresortsolution; Durham, Northern (NC, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

21c Museum Hotels in Durham, NC is seeking a Housekeeping Manager to supervise daily operations, lead the housekeeping team, and ensure guest satisfaction while protecting assets and controlling costs. The role requires strong leadership, training, and adherence to safety standards.

You will coordinate with front desk and maintenance, monitor payroll and supplies, and implement procedures to maintain 21c standards. Weekend shifts and flexibility are expected for events.

Qualifications

• Supervision/management experience and skills.
• Ability to compile facts and figures; budget management.
• Strong communication and leadership abilities.
• Computer literacy and familiarity with hotel systems.

Responsibilities

• Supervise housekeeping employees and staff across shifts.
• Promote safety and cost control while maintaining high cleanliness standards.
• Coordinate with front desk and maintenance to resolve issues and protect assets.
• Assist Housekeeping Manager in scheduling and training; monitor payroll and supplies.
• Respond to guest requests and maintain guest satisfaction.
• Participate in hotel committees and special projects as assigned.

Skills

Supervision/management

Budgeting

Communication

Computer literacy

Education

High school diploma or equivalent

Job description

21c Museum Hotels in Durham, NC is seeking a Housekeeping Manager to supervise daily operations, lead the housekeeping team, and ensure guest satisfaction while protecting assets and controlling costs. The role requires strong leadership, training, and adherence to safety standards.

You will coordinate with front desk and maintenance, monitor payroll and supplies, and implement procedures to maintain 21c standards. Weekend shifts and flexibility are expected for events.