Assistant Housekeeping Manager — Elevate Guest Experience

Ennismore; Durham, Northern (NC, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

21c Museum Hotels in Durham, NC is seeking a Housekeeping Manager to supervise the housekeeping team and ensure the highest standards of cleanliness and guest satisfaction. The role involves training staff, managing daily operations, and coordinating with Engineering and Front Desk to resolve guest concerns.

The position requires strong organizational skills, the ability to manage budgets and schedules, and thorough knowledge of housekeeping procedures. Evening and event shifts may be required.

Qualifications

• Thorough knowledge of the housekeeping field.
• Ability to determine a course of action based on workplace policies and procedures.
• Supervision/management experience and skills.
• Ability to compile facts and figures.
• Ability to meet and maintain budget.
• Must be able to open, close, or work any shift during special events.
• Must be computer literate.

Responsibilities

• Supervise housekeeping employees and motivate the team through training and coaching.
• Inspect daily cleaning of guest rooms and public areas to meet 21c standards.
• Monitor expenses and ensure adequate staffing for top quality service.
• Respond to guest requests and resolve issues with front desk collaboration.
• Coordinate with Engineering to protect assets and safety.
• Log Lost and Found items and assist with inquiries.
• Assist Housekeeping Manager and participate in committees as needed.

Skills

Housekeeping knowledge

Supervision/management

Budgeting

Communication

Education

High school diploma or equivalent

Job description

21c Museum Hotels in Durham, NC is seeking a Housekeeping Manager to supervise the housekeeping team and ensure the highest standards of cleanliness and guest satisfaction. The role involves training staff, managing daily operations, and coordinating with Engineering and Front Desk to resolve guest concerns.

The position requires strong organizational skills, the ability to manage budgets and schedules, and thorough knowledge of housekeeping procedures. Evening and event shifts may be required.