Assistant Housekeeping Manager

SOFITEL; Washington (District of Columbia); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision Insurance

Employee discount on Accor properties

Learning programs through Accor Academ

Career growth across the world

CSR initiatives

Job summary

Sofitel Washington DC Lafayette Square is seeking an Assistant Housekeeping Manager to support the Housekeeping Department in delivering spotless guest rooms and public areas, ensuring a memorable stay for guests.

Reporting to the Rooms Operations Manager, you will lead daily operations, guide a diverse team, handle guest concerns, schedule payroll, participate in inspections and training, and uphold safety and sanitation standards.

Qualifications

• Warm and caring personality; previous housekeeping experience an asset.
• Ability to engage with guests with empathy and genuine care for both guests and team members.
• Ability to work cohesively as part of a team with minimum supervision.
• Ability to anticipate guest needs and be professional and welcoming.

Responsibilities

• Lead and supervise day-to-day operation of the department to ensure service standards are followed.
• Handle guests' concerns and react quickly, logging and notifying the proper areas.
• Provide leadership and guidance to a diverse group of colleagues while building engagement and a sense of value for the team.
• Participate in daily briefing, daily warm up and department meetings.
• Complete daily inspections, ensuring cleanliness of guest rooms, public and heart-of-house areas.
• Inform Room Attendants daily about priorities in their section and report maintenance items.
• Manage weekly scheduling and payroll, and lead the Annual Performance Review cycle.
• Lead recruitment efforts and talent management of team members; oversee training and development.

Skills

Guest engagement

Empathy

Teamwork

Guest needs anticipation

Job description

Job Description

Assistant Housekeeping Manager

The Housekeeping Manager will assist in the successful leadership of the Housekeeping Department taking ownership of all cleanliness of the guest rooms, and the hotel. They will ensure that our guests are provided with clean, comfortable spaces, and be a part of creating a memorable experience.

What is in it for you:

• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle guests concerns and react quickly, logging and notifying the proper areas
• Provide leadership and guidance to a diverse group of colleagues with varying personalities while building engagement and a sense of value for the team members
• Actively participate in daily briefing, daily warm up and department meetings
• Complete daily inspections, exercising good judgment and strong intuition to anticipate the needs of the guest, as well as the cleanliness of the hotel's public and heart of house areas
• Ensure Room Attendants are informed daily about priorities in their section
• Report necessary maintenance items
• Responsible for weekly scheduling and payroll
• Responsible for the Annual Performance Review cycle
• Lead recruitment efforts and talent management of team members.
• Lead training, coaching, and development of team members.
• Champion employee engagement initiatives.
• Manager on Duty responsibilities when required
• Complete necessary inventory and weekly purchasing following budget guidelines
• Ensure a clean and safe working environment, and actively participate in health & safety initiatives
• Adhere to all hotel environmental policies and initiatives, follow all safety and sanitation policies
• Complete paperwork and attend necessary meetings when needed
• Other duties as assigned

Qualifications:

Qualifications

Your experience and skills include:

• Warm and caring personality; previous housekeeping experience an asset
• Ability to naturally engage with guests and show empathy; have a genuine care and concern for both the well-being of our guests and fellow team members.
• Ability to work cohesively as part of a team with minimum supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming

Physical Aspects of Position:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 60 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your Sofitel Experience

• Join a diverse, global team united by a passion for excellence and cultural richness
• Access world-class training through Accor Academies to elevate your career
• Enjoy exclusive employee benefits and preferred rates across Accor properties worldwide
• Be part of a brand that values elegance, creativity, and meaningful human connections

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Visa Requirements

Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.

Compensation

Compensation:
$63,000-$63,000 per year