Food & Beverage Operations Manager

Sofitel; Washington (District of Columbia); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical Insurance

Dental Insurance

Vision Insurance

401K

Accor employee discount

Academies learning programs

Career growth

Planet 21 CSR

Job summary

Sofitel Washington DC Lafayette Square is seeking a Food & Beverage Operations Manager to lead both Banquets and Outlets, driving service excellence and revenue opportunities.

You will oversee Opaline Bar & Brasserie, In-Room Dining, Banquets, and the Refreshment Center with a proactive, guest-focused leadership style and high standards for brand execution.

Qualifications

• Three to five years progressive Food and Beverage Management in a luxury Hotel setting is an asset.
• Computer knowledge, particularly POS (Silverware) and Microsoft Office an asset.
• Hands on management style with ability to prioritize and lead through example.
• Strong organizational skills.
• Excellent interpersonal skills, with great communication ability.
• Must be available to work afternoon/evening shifts and weekends.

Responsibilities

• Active floor management, driving the service vision within Banquets and Outlets to build guest loyalty and outstanding service results.
• Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests.
• Ensure that all ambassadors are trained and held accountable for brand standards and that ambassadors are always reflective of our grooming standards and in a clean and proper uniform.
• Manage and develop audit programs of brand standards and completes coaching sessions with ambassadors.
• Consistently have a presence with our ambassadors in the F&B areas while balancing the administrative needs of the position.
• Ensure departmental schedules reflect our service commitments, ambassador needs, and business-productivity commitments.
• Take responsibility of the cleanliness, maintenance, and storage procedures of the operations
• Participate in ordering, inventory, and monitors use of supplies.
• Execute opening and closing checklists.
• Review daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution.
• Conduct daily shift briefings ensuring that our ambassadors are well informed and prepared to deliver outstanding service.
• Ensure proper cash handling procedures are followed and Accounting standards are adhered to.
• Ensure a safe and healthy work environment for both ambassadors and guests.
• Oversee day to day operation of F&B areas in collaboration with other managers.
• Other duties as assigned

Skills

Hands on management

Organizational skills

Interpersonal skills

Afternoon/evening weekends flexibility

Tools

POS (Silverware)

Microsoft Office

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in a world where life beats faster.

Rate of Pay

$75k-90k

Food & Beverage Operations Manager

As Food & Beverage Operations Manager, you will work closely with other operational managers to enhance processes, efficiency, and service. The candidate will have a proactive approach to hospitality and will constantly strive to innovate and implement new ideas to enhance our service product. This leader will be overseeing Opaline Bar & Brasserie, In-Room Dining, Banquets, and Refreshment Center outlets.

What Is In It For You

• Competitive salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Active floor management, driving the service vision within Banquets and Outlets to build guest loyalty and outstanding service results.
• Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests.
• Ensure that all ambassadors are trained and held accountable for brand standards and that ambassadors are always reflective of our grooming standards and in a clean and proper uniform.
• Manage and develops audit programs of brand standards and completes coaching sessions with ambassadors.
• Consistently has a presence with our ambassadors in the F&B areas while balancing the administrative needs of the position.
• Ensure departmental schedules reflect our service commitments, ambassador needs, and business-productivity commitments.
• Take responsibility of the cleanliness, maintenance, and storage procedures of the operations
• Participate in ordering, inventory, and monitors use of supplies.
• Execute opening and closing checklists.
• Review daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution.
• Conduct daily shift briefings ensuring that our ambassadors are well informed and prepared to deliver outstanding service.
• Ensure proper cash handling procedures are followed and Accounting standards are adhered to.
• Ensure a safe and healthy work environment for both ambassadors and guests.
• Oversee day to day operation of F&B areas in collaboration with other managers.
• Other duties as assigned

Qualifications

• Three - five years progressive Food and Beverage Management and Operations experience in a luxury Hotel setting an asset
• Computer knowledge, particularly POS (Silverware) and Microsoft Office an asset
• Hands on management style with ability to prioritize and lead through example
• Strong organizational skills
• Excellent interpersonal skills, with great communication ability
• Must be available to work afternoon/evening shifts and weekends.

Physical Aspects of the Position (include but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs, ramps

Additional Information

Your Team And Working Environment

• Opportunity to work with a diverse group, representative of over 20 countries worldwide
• Experienced group of individuals to train and hone innate skills and abilities
• You may be required to work rotating mornings, evenings, holidays and weekends. Submission of your application to Sofitel Washington DC Lafayette Square indicates that you are able to meet these requirements as needed.

Note: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.