Assistant Housekeeping Manager

SOFITEL; New York (NY); On-site; USD 61,000 - 75,000; Full time

Job summary

Sofitel New York is seeking an Assistant Housekeeping Manager to support the Director of Housekeeping in maintaining the hotel's highest cleanliness standards across guestrooms, public areas, and laundry.

This role requires leadership, teamwork, strong communication, and proficiency with Word, Excel, and hotel PMS like Opera or Alice. Availability for evenings, weekends and holidays is often required to deliver exceptional service.

Qualifications

• Service focused personality essential
• Previous leadership experience required
• Prior experience with Opera or a related system
• Proven ability to build and maintain relationships with all stakeholders; strong networking

Responsibilities

• Assist the Director of Housekeeping in managing all aspects of the department
• Maintain the highest standard of cleanliness in guestrooms and public areas
• Supervise housekeeping staff and provide training, coaching and feedback
• Ensure compliance with health, sanitation standards and safety regulations
• Log and manage Lost and Found items and respond to guest inquiries
• Perform inspections and assign tasks to staff to ensure efficiency

Skills

Leadership

Team Management

Interpersonal Skills

Communication

Customer Service

Stress Management

Tools

Opera PMS

Alice

Opera Cloud

Job description

What you will be doing:

The Assistant Housekeeping Manager assists the Director of Housekeeping in managing all aspects of the department inclusive of all public areas and laundry facility; maintaining the highest standard of cleanliness in all guestrooms and public areas; recommending and implementing procedural changes; and managing the department.

• Must be hospitality-oriented, able to work well in stressful and high-pressure situations.
• Must be a team player and enjoy working on and with teams of people.
• Ability to acquire and maintain relationships e.g., team members and guests.
• Excellent work ethic, interpersonal and organizational skills.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 30 lbs.
• Ability to move throughout building, bend, stoop and reach to assist other team members, i.e., room attendants and housemen to complete their individual tasks if situation demands.
• Excellent verbal and written English skills.
• Must be computer-literate in Word and Excel and have knowledge of a hotel rooms management system, i.e. Alice, Opera Cloud or other.
• Must be able to work evenings, weekends and holidays.
• Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met.
• Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.
• Supervise the housekeeping staff; providing open communication, training, coaching, counseling and providing performance feedback to ensure maximum efficiency.
• Train, recommend performance evaluations, resolve issues, provide open communication and recommend discipline and/or termination when appropriate.
• Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Respond to guest questions. Provide guest assistance, direction and information as requested.
• Perform other duties as assigned, requested or deemed necessary by the Director of Housekeeping

Qualifications

Your experience and skills include:

Service focused personality is essential and previous leadership experience required

Prior experience working with Opera or a related system

Proven ability to build and maintain good relationships with all stakeholders Communicate thoughts, actions and opportunities clearly with strong networking skill

Ability to lead by example, believe in a strong team culture and set the scene for high performance

Additional Information

Ideally, situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms and suites provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

Compensation

$68,000-$68,000 per year