Housekeeping Manager

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Fairmont New Orleans is seeking a Housekeeping Supervisor to assist the Director of Housekeeping in hiring, training and guiding a hotel- service oriented team to maintain luxury standards throughout all guestrooms and public areas.

The role focuses on planning, supervising, inspections, and effective communication to ensure a consistently high level of cleanliness and guest satisfaction in a premier city-center property.

Qualifications

• 2+ years of supervisory experience in a related role.
• Housekeeping experience is an asset.
• Proficient with Microsoft Windows applications.
• University/college degree in Hospitality or related discipline is an asset.
• Proven ability to lead and motivate colleagues.
• Highly organized, energetic, and capable of getting the job done.
• Excellent verbal and written communication and interpersonal skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Assist Director of Housekeeping with interviewing, hiring, and training team members.
• Ensure clean, orderly appearance of the hotel through planning and supervision.
• Perform inspections to maintain luxury quality standards for guestrooms.
• Manage scheduling, payroll, and inventory for housekeeping operations.
• Communicate directives clearly throughout the department and property.
• Coordinate training for new employees on cleaning methods and equipment use.
• Monitor supply levels and liaise with contractors as needed.
• Support department health and safety initiatives and safety compliance.

Skills

Supervisory experience

Leadership/Team motivation

Communication skills

Organizational ability

MS Windows proficiency

Physical stamina

Education

Hospitality degree (asset)

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Assist Director of Housekeeping with interviewing, hiring, training, motivating, evaluating and managing housekeeping team members to achieve all departmental goals and objectives.
• Always ensure the clean and orderly appearance of the Hotel by effective planning, management and supervision.
• Perform room and Member inspections to ensure consistent luxury quality standards are being met and maintained.
• Ensure the overall cleanliness and maintenance of all guestrooms within the hotel, consistently adhering to corporate and property policies and standards.
• Select recognize and reward the team of housekeeping leaders and colleagues, positively impacting both colleague and guest satisfaction.
• Effectively communicate the flow of information and directives throughout the department and property.
• Ensure new employees are trained in the correct methods of cleaning, the proper use of housekeeping equipment and that equipment is available and properly maintained.
• Assist with the administration and management of all housekeeping operations including scheduling, payroll, supply and inventory control.
• Ensure high morale and productivity levels through staff planning, training and development and monthly departmental meetings.
• Enhance Housekeeping related standards and respond to guest comments and concerns immediately and follow through on action required.
• Monitor quality of supplies and linen in department.
• Participate in the effective management of employee relations within the department through involvement in development discussions and consistent performance management.
• Evaluate, develop and monitor departmental Health & Safety initiatives to ensure a safe working environment is always maintained and that employees are committed to working safely.
• Purchase all supplies related to the department and coordinate services with outside contractors as necessary.
• Review and update procedures for the stocking, care and control of all supplies.
• Ensure rooms’ core standards are implemented and audited for consistency.
• Responsible for the Housekeeping Department in the absence of the Housekeeping Director.

Qualifications

• Minimum 2 years experience in a supervisory capacity
• Previous experience in Housekeeping an asset
• Computer literate in Microsoft Window applications required
• University/College degree in Hospitality or related discipline an asset
• Proven ability to successfully lead and motivate colleagues.
• Must be highly organized and energetic and possess the ability to get the job done.
• Excellent communications skills, both verbal and written.
• Excellent interpersonal skills.
• Must be able to lift 50 lbs.

All your information will be kept confidential according to EEO guidelines.