Assistant Housekeeping Manager

Hyatt Indy; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Hyatt Indy in downtown Indianapolis is seeking an Assistant Housekeeping Manager to support daily housekeeping operations, ensure rooms and public spaces meet brand standards, and lead a team of associates.

Reporting to the Executive Housekeeper, you will assist with scheduling, training, and performance feedback, manage inventory and safety compliance, and collaborate with Front Office and Maintenance to ensure guest readiness and satisfaction.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum 2 years of housekeeping experience in a hotel or resort environment. 1 year of supervisory or team lead experience preferred.
• Experience with property management or housekeeping systems (OnQ, Opera, or HotSOS) preferred.

Responsibilities

• Assist in supervising daily housekeeping operations, ensuring all rooms and public areas meet cleanliness standards.
• Inspect guest rooms and public spaces for quality assurance and adherence to brand standards.
• Support scheduling, training, and performance feedback for housekeeping staff.
• Maintain inventory of linens, supplies, and equipment, ensuring proper usage and storage.
• Monitor productivity and assist in maintaining labor and supply cost controls.
• Coordinate with Front Office and Maintenance to ensure timely room readiness and repairs.
• Respond promptly to guest requests and resolve concerns professionally.
• Ensure compliance with OSHA, safety, and company policies.
• Participate in departmental meetings and assist with reporting as needed.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Attention to detail

Organization

Multitask

Team motivation

Flexibility

Education

High school diploma or equivalent

Tools

OnQ

Opera

HotSOS

Microsoft Office

Job description

186 rooms | 4,500 sq. ft. meeting/event space Amenities: 24-hour fitness center, indoor pool, restaurant and bar with outdoor lounge, complimentary hot breakfast daily. Located in downtown Indianapolis, this property attracts both business and leisure demand-offering strong career growth in a thriving Midwestern market. With a residential-style feel in an urban setting, it’s ideal for leaders who value both guest comfort and brand-driven operations. The Assistant Housekeeping Manager supports the daily operations of the Housekeeping Department to ensure the highest standards of cleanliness, organization, and guest satisfaction. This role assists in supervising staff, maintaining inventory, and ensuring all brand and company standards are consistently met.

JOB DESCRIPTION

Job Title: Assistant Housekeeping Manager

Department: Housekeeping

Supervision Exercised: Housekeeping associates

Supervision Received: Executive Housekeeper

MINIMUM REQUIREMENTS

• Education: High school diploma or equivalent required.
• Experience: Minimum 2 years of housekeeping experience in a hotel or resort environment. 1 year of supervisory or team lead experience preferred. Experience with property management or housekeeping systems (such as OnQ, Opera, or HotSOS) preferred.

SKILLS & KNOWLEDGE

• Strong leadership and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage and motivate a diverse team.
• Working knowledge of cleaning procedures, safety standards, and chemical use.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and prioritize in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.

JOB DUTIES & RESPONSIBILITIES

• Assist in supervising daily housekeeping operations, ensuring all rooms and public areas meet cleanliness standards.
• Inspect guest rooms and public spaces for quality assurance and adherence to brand standards.
• Support scheduling, training, and performance feedback for housekeeping staff.
• Maintain inventory of linens, supplies, and equipment, ensuring proper usage and storage.
• Monitor productivity and assist in maintaining labor and supply cost controls.
• Coordinate with Front Office and Maintenance to ensure timely room readiness and repairs.
• Respond promptly to guest requests and resolve concerns professionally.
• Ensure compliance with OSHA, safety, and company policies.
• Participate in departmental meetings and assist with reporting as needed.
• Perform additional duties as assigned by management.

Equal Opportunity Employer Statement

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job- related requirements.