Temporary House Manager

UNAVAILABLE; Salt Lake City (UT); Sur place; USD 22 000 - 30 000; Temps partiel

Résumé du poste

Arts & Culture is seeking a House Manager to ensure smooth operation of lobby and seating areas during events. You will welcome patrons, oversee safety, and coordinate with staff to maintain a welcoming and inclusive environment for all attendees and volunteers.

The role emphasizes front-of-house leadership, problem-solving under pressure, and effective communication to resolve issues and support a positive event experience.

Qualifications

• Two years of closely related experience in customer-facing roles.
• Supervisory experience is preferred.
• Must pass a name-only background check per policy.

Responsabilités

• Motivates front-of-house staff to provide excellent service to event attendees.
• Ensures life safety of attendees during evacuations with staff assistance.
• Resolves patron complaints and requests as they arise.
• Supervises front-of-house staff at events, including onboarding and performance reviews.
• Monitors lobby and public areas for cleanliness and safety, coordinating with other departments.
• Performs other duties and attends meetings and trainings as assigned.

Connaissances

Customer service

Supervisory experience

Description du poste

Job Description

JOB SUMMARY:

The House Manager is responsible for the smooth operation of both the lobby and audience seating areas during events. The House Manager welcomes the public to the theatre and oversees their safety and well-being before, during, and immediately after events.

The House Manager represents Arts & Culture, ensuring a welcoming & inclusive theatre environment for all patrons and volunteers.

MINIMUM QUALIFICATIONS:

Two (2) years of closely related experience performing similar functions in a public-facing or customer service role.

Preference will be given to applicants with prior supervisory experience.

Due to the nature of this position, the successful applicant must pass a name-only background check program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS:

• Motivates front-of-house staff to provide excellent customer service to all event attendees.
• Ensures life safety of event attendees with the aid of front-of-house staff in case of emergency evacuation.
• Resolves matters arising from patron complaints, activities, or requests.
• Supervises front-of-house staff at events, which includes orienting, training, assigning, and reviewing work performance.
• Monitors the appearance and cleanliness of the lobby, audience seating areas, and other public areas and communicates with other departments as necessary to ensure a clean and safe environment.
• Performs other related duties and attends meetings and trainings as assigned.

Additional Information:

Ability to perform physical activities, such as climbing stairs, lifting boxes of programs, walking, scanning tickets, stooping, and handling materials.

Ability to lift 40 lbs repetitively.

Ability to stand for long periods of time, up to the duration of a shift.

Excellent communication and problem-solving skills, including the ability to maintain composure under stress. Comfortable answering usher and patron questions and having the patience to resolve service issues.

Additional Information

IMPORTANT INFORMATION REGARDING THIS POSITION:

This position requires employees' flexibility to work nights, weekends, and holidays

TEMPORARY POSITIONS:

An “At Will”, FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

• Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
• Are not eligible for County benefits except as otherwise provided for by policy.
• Are not considered merit employees.
• Are “at will” employees who may be terminated for any reason, without notice, and without a pretermination hearing.