Assistant HOA Manager & Community Liaison

associacareers; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

Gold Coast Community is seeking an Assistant Community Manager to provide clerical and administrative support to the Community Manager(s). The role acts as a liaison to homeowners and collaborates with vendors, board members, and staff.

Daily duties include document management, board package preparation, and on-site inspections as needed. The position requires strong customer service experience, a high school diploma or GED, and preferably an associate degree.

Qualifications

• High School Diploma or GED required.
• Associates Degree strongly preferred.
• At least one year of Customer Service experience is required.
• At least one year of Community Association Management or relevant experience is preferred.
• Experience with a high call volume is preferred.

Responsibilities

• Update and file association documents for Community Managers and coordinate document delivery/pick up.
• Assist in preparing agendas, reports and Board meeting packages.
• Assist in preparing annual disclosure packages and notices as required by state statutes.
• Update homeowner and association information in C3 and shared files.
• Process mail, print jobs, scanning and faxing as needed.
• Assist with ARB applications and on-site inspections.
• Issue key fobs, pool passes and access keys.
• Prepare newsletters and notices to inform homeowners about maintenance or projects.
• Monitor delinquency rates and assist with collections.
• Assist with proposals, repair quotes and insurance notifications.

Skills

Customer Service

Education

High School Diploma or GED

Associates Degree strongly preferred

Job description

Gold Coast Community is seeking an Assistant Community Manager to provide clerical and administrative support to the Community Manager(s). The role acts as a liaison to homeowners and collaborates with vendors, board members, and staff.

Daily duties include document management, board package preparation, and on-site inspections as needed. The position requires strong customer service experience, a high school diploma or GED, and preferably an associate degree.