Assistant Community Manager: HOA Admin & Board Liaison

Associa; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

Associa is seeking an Assistant Community Manager for the Gold Coast Community to provide clerical and administrative support to the Community Manager and homeowners. The role serves as liaison to boards, vendors, and staff, ensuring smooth operations and timely communications.

Responsibilities include updating association documents in C3, preparing board meeting materials, annual disclosures, and notices, processing mail, assisting with ARB applications, issuing access passes, newsletters, and

Qualifications

• High school diploma or GED required; associates degree preferred.
• 1+ year of customer service experience required.
• 1+ year in community association management or related field preferred.

Responsibilities

• Update and file association documents for Community Managers.
• Prepare agendas, update reports, and assemble board meeting packages.
• Prepare annual disclosures, notices, and financial statements for homeowners.
• Update homeowner info in C3 and shared files.
• Process mail and office printing/faxing as needed.
• Assist with ARB applications and on-site community inspections.
• Issue key fobs and pool passes; manage access for residents.
• Prepare newsletters, flyers and notices to inform homeowners.
• Monitor delinquencies and assist with collections for accounts.
• Assist with RFPs, repair quotes and insurance notifications.
• Update property fact sheets in C3 and support portal enrollment.
• Assist with CC&R violation letters and hearings communications.
• Support corporate programs (website, portals) for clients.

Skills

Customer Service

Community management

Office coordination

High call volume

Education

High School Diploma or GED

Associates Degree

Tools

C3 system

Portals / portals access

Job description

Associa is seeking an Assistant Community Manager for the Gold Coast Community to provide clerical and administrative support to the Community Manager and homeowners. The role serves as liaison to boards, vendors, and staff, ensuring smooth operations and timely communications.

Responsibilities include updating association documents in C3, preparing board meeting materials, annual disclosures, and notices, processing mail, assisting with ARB applications, issuing access passes, newsletters, and