HOA Assistant Manager

associacareers; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

SBB Management in Houston, TX is seeking an onsite Assistant HOA Manager to oversee day-to-day operations in line with the community's policies. You will read contracts, support the Community Association Manager, and assist with amenities and facility maintenance.

You will greet residents, handle calls and emails, manage access systems, coordinate new resident orientations, supervise vendor contracts, and provide exceptional service to the Board and homeowners.

Qualifications

• HS Diploma or GED.
• Ability to deliver a 5-star customer service to the Board and residents.
• Ability to advise and direct the Board to make necessary decisions.
• Ability to build rapport with clients.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage day-to-day operations per the management agreement and policies.
• Read and understand the management contract and dedicatory documents; support Community Association Manager in enforcement.
• Assist in daily operations of amenities and recreation facilities.
• Guide Board of Directors with professional administrative and managerial assistance.
• Meet and greet homeowners/residents; answer phone calls and return emails within 24 hours.
• Administer facility card access and badge ID systems.
• Assist in New Resident Orientations.
• Oversee maintenance of office equipment and appearance of facilities.
• Oversee inspections of common areas and building facilities for maintenance.
• Procure proposals and manage vendor contracts.
• Administer reservation schedules for Resident’s Community Center and amenities.
• Coordinate e-blasts and communicate effectively.
• Create an amazing experience for customers and team members.
• Provide solutions to housing needs.
• Special projects and other duties as assigned.

Skills

Five-star customer service

Analytical thinking

Written and verbal communication

Build rapport with clients

Advise and direct the Board

Education

HS Diploma or GED

Job description

SBB Management is looking for an onsite Assistant HOA manager

• Manage the day-to-day operations in accordance with the management agreement and the Community Association's policies and procedures.
• Read, understand and be knowledgeable with management contract and dedicatory documents for the Community Association. Support Community Association Manager in enforcement and administration.
• Assist in the daily operations of the amenities and recreation facilities.
• Guide Board of Directors by providing professional administrative and managerial assistance.
• Meet and greet homeowners/residents that walk into the office.
• Answer incoming phone calls as needed.
• Return emails and voicemails within 24 hours or to the extent possible.
• Assist in administering facility card access and badge ID systems.
• Assist in conducting New Resident Orientations.
• Assist with maintenance of office equipment and supplies and overall appearance of the amenities and recreation facilities.
• Oversee and conduct inspections of common areas and building facilities for maintenance.
• Procure proposals and manage vendor contracts.
• Administer reservation schedule and process for Resident’s Community Center and other community amenities.
• Coordinate e-blasts and exercise good communication skills.
• Elevate every day by creating an amazing experience for our customers as well as team members.
• Provide solutions to customers to help them solve their housing needs.
• Special projects and other duties as assigned.

• HS Diploma or GED
• Ability to deliver a 5-star customer service to the Board and the residents
• Ability to advise and direct the Board to make the necessary decisions
• Ability to build rapport with clients
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills