Assistant Gym Manager - Lead Team & Member Experience

Supreme Fitness Group; Honolulu (HI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Career growth

Merchandise discounts

Free Black Card membership

Medical benefits

401k

Insurance

Job summary

Supreme Fitness Group is seeking a full-time supervisor to lead a team at Kahala - Honolulu, HI. Responsibilities include staffing, front desk operations, member relations, and ensuring a safe, clean facility.

The role emphasizes customer service excellence, team development, and adherence to Planet Fitness values. Benefits include medical, 401k, and flexible scheduling where available.

Qualifications

• 1 year of supervisory experience.
• 2 years of customer service experience.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and dependability.
• High School diploma/GED equivalent preferred.

Responsibilities

• Recruit, hire, train and develop a high performing team of Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere and ensure superior customer service.
• Schedule team members and ensure all shifts are covered.
• Lead by example with accountability for direct reports and resolve issues.
• Discuss disciplinary measures with General Manager/Area Manager.
• Handle front desk duties: answering phones, member check-in, tours and sign-ups.
• Oversee opening/closing of the gym and maintain cleanliness and safety.
• Coordinate marketing promotions and oversee related expenditures.
• Prepare HR forms and liaise with Corporate HR; track weekly/monthly/yearly statistics.

Skills

Supervisory experience

Customer service

Communication

Team leadership

Punctuality

Education

High school diploma/GED

Tools

Basic computer skills

Job description

Supreme Fitness Group is seeking a full-time supervisor to lead a team at Kahala - Honolulu, HI. Responsibilities include staffing, front desk operations, member relations, and ensuring a safe, clean facility.

The role emphasizes customer service excellence, team development, and adherence to Planet Fitness values. Benefits include medical, 401k, and flexible scheduling where available.