Assistant Manager

Supreme Fitness Group; Honolulu (HI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Career growth

Merchandise discounts

Free Black Card membership

Medical benefits

401k

Insurance

Job summary

Supreme Fitness Group is seeking a full-time supervisor to lead a team at Kahala - Honolulu, HI. Responsibilities include staffing, front desk operations, member relations, and ensuring a safe, clean facility.

The role emphasizes customer service excellence, team development, and adherence to Planet Fitness values. Benefits include medical, 401k, and flexible scheduling where available.

Qualifications

• 1 year of supervisory experience.
• 2 years of customer service experience.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and dependability.
• High School diploma/GED equivalent preferred.

Responsibilities

• Recruit, hire, train and develop a high performing team of Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere and ensure superior customer service.
• Schedule team members and ensure all shifts are covered.
• Lead by example with accountability for direct reports and resolve issues.
• Discuss disciplinary measures with General Manager/Area Manager.
• Handle front desk duties: answering phones, member check-in, tours and sign-ups.
• Oversee opening/closing of the gym and maintain cleanliness and safety.
• Coordinate marketing promotions and oversee related expenditures.
• Prepare HR forms and liaise with Corporate HR; track weekly/monthly/yearly statistics.

Skills

Supervisory experience

Customer service

Communication

Team leadership

Punctuality

Education

High school diploma/GED

Tools

Basic computer skills

Job description

Job DetailsJob Location: Kahala - Honolulu, HI 96816Position Type: Full TimeSalary Range: $18.50 - $18.50 HourlyJob Summary

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing team consisting of Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure team members follow superior customer service guidelines.
• Team Management
• Schedule team members and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals. o Resolve team member issues or concerns.
• Discuss team member disciplinary measures with General Manager/Area Manager
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring the team is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare HR related forms and send to Corporate Human Resources Team.
• Track statistics and reports (weekly, monthly, annually).
• Maintain backup support for any team member who is absent.

Qualifications & Requirements

• 1 year of supervisory experience
• 2 years of customer service experience
• Must be 18 years of age or older.
• Basic computer proficiency.
• Upbeat and positive attitude!
• Punctuality and dependability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong communication with both staff and customers
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights) occasionally.
• Must be able to occasionally lift up to 50 lbs.
• Will encounter toxic chemicals (cleaning, etc) during shift.
• Physical demands require bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.

Why Join Planet Fitness?

Mission Statement

At Supreme Fitness Group, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.

Job Benefits include

• Career growth opportunities.
• Discounts on merchandise sold at the club.
• Free Black Card gym membership to all in-network clubs and family discounts.
• Benefits including: medical, 401k, and supplemental insurance.
• Discounts on movie tickets, theme parks, hotels, attractions, and much more