Assistant Gym Club Manager — Lead the Team & Member Experience

Planet Fitness; El Cerrito (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Flynn Group, parent of Planet Fitness clubs, seeks an Assistant Club Manager to oversee operations and ensure a positive member experience while maintaining financial stability. You will lead a dynamic team inside the Judgement Free Zone, upholding the brand's high-energy standard.

Reporting to the General Manager, you will manage schedules, payroll, inventory and KPI-driven initiatives, while delivering +1 service and guiding staff through change in a fast-paced fitness environment.

Qualifications

• Demonstrates excellent interpersonal skills with customers, coworkers, and the public.
• Active listening, empathy, and collaboration to solve issues.
• Ability to define issues and assess information to determine actions.

Responsibilities

• Provide operational support to the General Manager through team development and metrics analysis.
• Be flexible with scheduling and willing to cover shifts as needed.
• Monitor staff to ensure a +1 level of service and assist with difficulties.
• Greet members and conduct club tours to drive business and lead by example.
• Respond to member service submissions in a timely, professional, and solution‑oriented manner.
• Ensure proper opening and closing of the club.
• Keep the team informed about promotions, initiatives, and policies.
• Assist with scheduling to meet payroll grid requirements.
• Oversee daily cleaning and equipment checks to maintain high standards.
• Foster adaptability and lead change-management efforts within the team.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Group, parent of Planet Fitness clubs, seeks an Assistant Club Manager to oversee operations and ensure a positive member experience while maintaining financial stability. You will lead a dynamic team inside the Judgement Free Zone, upholding the brand's high-energy standard.

Reporting to the General Manager, you will manage schedules, payroll, inventory and KPI-driven initiatives, while delivering +1 service and guiding staff through change in a fast-paced fitness environment.