Network Team Associate - Rapport Network

Compass Group USA; Village of Port Chester (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport Network, a specialized division of FLIK Hospitality Group, seeks a Network Team Associate to handle general office duties, answer incoming calls, and greet visitors while directing them to the right teams. The role emphasizes courteous communication, organization, and multi-tasking in a fast-paced environment.

Training and development are emphasized, with a comprehensive benefits package including Medical, Vision, Life Insurance/AD, Disability Insurance, Retirement Plan, PTO, and more.

Qualifications

• Excellent verbal and written communication.
• Strong customer service oriented approach.
• Ability to handle calls and direct visitors professionally.
• Proficient with standard office software and processes.

Responsibilities

• Answers telephone calls and directs callers to appropriate associates.
• Greets and directs visitors in a friendly, professional manner.
• Takes and retrieves messages and provides general information.
• Receives, sorts and forwards mail; coordinates packages and mail.
• Performs other duties as assigned.

Skills

Communication

Customer service

Telephone etiquette

Multitasking

Tools

Microsoft Office

Job description

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Network Team Associate - Rapport Network

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Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Summary: Provides general office support via a variety of clerical activities and related tasks. Answer incoming calls and directs calls to appropriate associates. Greets and directs visitors.

Essential Duties and Responsibilities:

• Answers telephone calls and directs callers to appropriate associates.
• Takes and retrieves messages.
• Provides callers with general information, including company address, directions and other related information.
• Greets and directs visitors in a friendly, professional manner.
• Uses intercom/voicemail system to announce appointments and calls.
• Receives, sorts and forwards incoming mail; coordinates the pickup and delivery of packages and mail.
• Opens and closes visitor area.
• Performs other duties as assigned.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group