GUEST EXPERIENCE AMBASSADOR

Rapport Guest Services; Chicago (IL); Presencial; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Commuter Benefits

FSAs

Descripción de la vacante

Rapport is seeking a Guest Experience Ambassador to create a warm, professional atmosphere for clients and staff. You will be the first point of contact on the reception floor and in public areas, guiding visitors and assisting during their visits.

Located at a busy site, you will coordinate with facilities and local teams to ensure a high-quality experience, while performing general administrative duties and ensuring safety and compliance throughout the shift.

Formación

• Reading and interpreting documents such as safety rules and procedures.
• Experience writing routine reports and correspondence.
• Speaking effectively before groups of managers.
• Experience calculating figures, discounts, interest, and proportions.

Responsabilidades

• Arrange transportation and provide directions.
• Coordinate with facilities, technology and other departments to ensure quality guest experiences.
• File facility tickets and follow up as needed.
• Follow security, health and safety guidelines.
• Communicate effectively with peers and provide backup support.
• Provide general administrative support.
• Interface with vendors (catering, AV) for seamless service.
• Respond to inquiries and anticipate customer needs.
• Communicate updates with the team.
• Conduct opening/closing walkthroughs as required.
• Assist visitors and guide them to appointments.

Educación

High school diploma or GED

Herramientas

MS Excel

MS Word

PowerPoint

Descripción del empleo

Rapport

Salary: $25 - $27

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Guest Experience Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on reception floor, and all public areas, the Guest Experience Ambassador will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

Key Responsibilities

• Provide general travel support (arranging for transportation, providing directions, etc.)
• Work closely with facilities, local technology, and other workplace departments to ensure a high-quality experience for all guests
• When brought to the attention of the Welcome Host, assist with filing facilities tickets as well as a follow up
• Carry out instructions for security, fire, health and safety guidelines
• Communicate and interact effectively with any workplace position and showcasing a willingness to provide back up support
• General administrative support
• Interface with vendors (catering, AV, etc.) to provide seamless customer support
• Respond to inquiries and anticipates customer needs
• Communicate effectively with peers, displaying accuracy and attention to
• detail both in verbal and written communications.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Conduct opening and closing walkthroughs when business requires
• Other duties as assigned.

Preferred Qualifications

• High school diploma or general education degree (GED)
• One (1) to three (3) years of related experience and/or training; or equivalent combination of education and experience
• Experience reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Experience writing routine reports and correspondence
• Experience speaking effectively before groups of managers
• Experience calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
• Experience in applying concepts of basic algebra and geometry
• Experience in operating a standard computer, including basic use of MS applications such as Excel and Word and PowerPoint

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1588236

Rapport a specialized division of FLIK Hospitality Group