Assistant Guest Services Manager

Four Seasons; Los Angeles (CA); Presencial; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Four Seasons Hotel Los Angeles at Beverly Hills seeks an experienced hospitality leader to guide our Guest Services and Concierge teams. You will mentor staff, uphold luxury service standards, and ensure every guest interaction reflects our refined, personal approach.

In this role, you will coordinate departments, manage schedules, and respond to guest needs with warmth and efficiency, while collaborating with leadership to sustain flawless experiences for guests, residents, and visitors in a

Formación

• Experience leading hotel guest services and concierge teams.
• Ability to maintain service excellence and brand standards.
• Strong communication and interpersonal skills.

Responsabilidades

• Lead and manage Guest Services and Concierge teams to deliver consistent service.
• Develop policies and scheduling to meet operational goals.
• Resolve guest issues promptly and coordinate with leadership.
• Maintain thorough knowledge of local area to assist guests.

Conocimientos

Team leadership

Staff development

Guest services

Concierge knowledge

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you're not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city's notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort‑style pool, savour award‑winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa - or in the comfort of your very own guest room.

Our Brand Promise:

At Four Seasons, Life is richer when we truly connect to the people and world around us . Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime .

Our Promise to you:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture .

What makes us unique:

For guests seeking a Los Angeles experience that feels polished and personal, Four Seasons Hotel Los Angeles at Beverly Hills reveals the city’s refined, effortless side- a place where the city unfolds beautifully, not loudly . Set within a residential enclave, it blends sophistication with vitality‑balconied guestrooms, a rooftop pool framed by greenery, integrated wellbeing, and culinary experiences that draw locals and guests together. Known for turning ambitious ideas into defining moments, its long‑standing team delivers creativity and warmth with quiet confidence. With a heartbeat all its own, it’s where effortless glamour meets genuine connection- the city’s original address for feeling at home in your own LA.

What we expect:

Job duties include but are not limited to

Leadership & Staff Management

• Demonstrates strong foundational knowledge of team building, fostering an environment of trust, collaboration, and open communication. Builds meaningful personal connections with team members to enhance engagement, motivation, and overall departmental performance .
• Assist maintaining consistency across Guest Services and Concierge by driving develop ment , implement ation , and maintaining clear policies, procedures, and standard practices that support operational excellence and brand alignment
• E nsures all Guest Services, Valet, Bell, and Concierge colleagues consistently c o mply with core and culture service standards.
• Serves as a highly visible leader in public areas .
• Assist in i nterviews, train ing , coach ing , and supervi sion of staff; conducts performance appraisals and, when necessary, administers disciplinary action
• Conducts required departmental commitments including standards testing, monthly meetings, and performance reviews
• Build schedule coverage for Guest Services and Concierge to optimize service and meet budgetary guidelines
• E nsures accurate completion of payroll, labor forecasting, and other administrative duties.

Guest Experience & Service Recovery

• Assists with the Front Desk and Manager on Duty shifts when needed .
• Works with the Front Office to support group arrivals, VIPs, special guests, and guest preferences.
• Assists with logistics on our Curbside program while ensuring synergy between Valet, Door, and Bell operations.
• Personally engages in guest complaint resolution in collaboration with Assistant Managers, keeping senior leadership informed.
• Ensures glitches and service recovery follow‑ups are completed accurately and in a timely manner .
• Greets and connects with current glitch guests upon during their stay and departure.
• Escorts VIP guests whenever possible and ensures seamless handling of repeat and return guests.
• Be assigned as a point of contact for our guests to ensure personal recognition is met.
• Anticipates guest needs and ensures all reasonable requests are fulfilled promptly and efficiently.
• Oversees proper handling of guest messages, packages, parcels, flowers, and special items.

Concierge Expertise

• Maintains extensive knowledge of local