Assistant GM: Upscale Dining Leader & Guest Experience

Delaware North; Lake Buena Vista (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Annual bonus

Paid vacation days

Paid parental leave

Tuition reimbursement

Friends & family discounts

Job summary

Delaware North is seeking an experienced Assistant General Manager for Tutto Italia in Lake Buena Vista, FL. This hands-on leader will drive service standards, coach the front-of-house team, and oversee daily restaurant operations, guest recovery, labor, and budgets in a high-volume, upscale setting.

The ideal candidate brings strong financial acumen, exceptional interpersonal skills, and the ability to lead a diverse team in a fast-paced environment. Prior union-experience is a plus.

Qualifications

• 3+ years of experience as an Assistant General Manager in upscale or fine-dining.
• College degree preferred but not required; equivalent leadership experience will be considered.

Responsibilities

• Manage assigned areas of the P&L, including labor and expenses, to improve performance.
• Lead, coach, and mentor a diverse team, fostering accountability and development.
• Maintain organization and time management in a fast-paced restaurant setting on the floor.
• Drive guest experience and address service needs throughout the dining experience.
• Take ownership of guest recovery and turn challenging moments into positive outcomes.
• Lead the team through high-volume periods while upholding upscale dining standards.
• Communicate with FOH and culinary leadership to ensure seamless service.

Skills

Leadership

Guest service

Financials

Team leadership

Interpersonal skills

Union experience (preferred)

Education

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Word

Teams

Job description

Delaware North is seeking an experienced Assistant General Manager for Tutto Italia in Lake Buena Vista, FL. This hands-on leader will drive service standards, coach the front-of-house team, and oversee daily restaurant operations, guest recovery, labor, and budgets in a high-volume, upscale setting.

The ideal candidate brings strong financial acumen, exceptional interpersonal skills, and the ability to lead a diverse team in a fast-paced environment. Prior union-experience is a plus.