Assistant General Manager, Tutto Italia

Delaware North; Lake Buena Vista (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Annual bonus

Paid vacation days

Paid parental leave

Tuition reimbursement

Friends & family discounts

Job summary

Delaware North is seeking an experienced Assistant General Manager for Tutto Italia in Lake Buena Vista, FL. This hands-on leader will drive service standards, coach the front-of-house team, and oversee daily restaurant operations, guest recovery, labor, and budgets in a high-volume, upscale setting.

The ideal candidate brings strong financial acumen, exceptional interpersonal skills, and the ability to lead a diverse team in a fast-paced environment. Prior union-experience is a plus.

Qualifications

• 3+ years of experience as an Assistant General Manager in upscale or fine-dining.
• College degree preferred but not required; equivalent leadership experience will be considered.

Responsibilities

• Manage assigned areas of the P&L, including labor and expenses, to improve performance.
• Lead, coach, and mentor a diverse team, fostering accountability and development.
• Maintain organization and time management in a fast-paced restaurant setting on the floor.
• Drive guest experience and address service needs throughout the dining experience.
• Take ownership of guest recovery and turn challenging moments into positive outcomes.
• Lead the team through high-volume periods while upholding upscale dining standards.
• Communicate with FOH and culinary leadership to ensure seamless service.

Skills

Leadership

Guest service

Financials

Team leadership

Interpersonal skills

Union experience (preferred)

Education

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Word

Teams

Job description

The opportunity

Delaware North’s Patina Group is searching for an experienced Assistant General Manager to join our team at Tutto Italia in Lake Buena Vista, Florida. In this hands‑on leadership role, you will have a strong presence on the restaurant floor, driving exceptional service standards and creating memorable guest experiences in a high-volume, upscale dining environment. As Assistant General Manager, you will lead, coach, and develop the front‑of‑house team while overseeing daily restaurant operations, guest recovery, labor, budgets, expenses, and overall service execution. The ideal candidate brings a strong understanding of restaurant financials, excellent interpersonal and organizational skills, and the ability to lead a diverse team in a fast‑paced environment.

Strong wine knowledge is preferred, along with experience in upscale or fine dining. Previous experience working in a union environment is also preferred.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends‑and‑family discounts at many of our hotels and resorts

What will you do?

• Manage assigned areas of the P&L, including labor, expenses, and other financial and operational responsibilities, while identifying opportunities to improve performance.
• Lead, coach, and mentor a diverse team, fostering a culture of accountability, teamwork, and professional development.
• Maintain strong organization and time management while effectively balancing the demands of a fast‑paced, high‑volume restaurant operation.
  Serve as a highly visible, hands‑on leader on the restaurant floor, overseeing service execution and ensuring elevated service standards are consistently maintained.
• Drive an exceptional guest experience, proactively engaging with guests and addressing service needs throughout the dining experience.
• Take ownership of guest recovery, resolving concerns professionally and turning challenging situations into positive guest experiences.
• Lead the team through high‑volume service periods while maintaining upscale dining standards, team engagement, and attention to detail.
• Communicate effectively with front‑of‑house and culinary leadership to ensure seamless service and strong operational execution.
  

More about you

• Minimum of 3+ years of experience as an Assistant General Manager in an upscale or fine‑dining restaurant environment.

  College degree preferred but not required; equivalent restaurant leadership experience will be considered.

• Organizational and time management skills, as well as written, verbal, and interpersonal communication skills
• Proven experience in providing excellent customer service
• Microsoft Office Excel Word, TEAMs computer skills required

Shift details

Days
Evenings
On call
Holidays
Weekends

Delaware North's Patina Group is a a leader in food service management, operating some of the busiest and most famous kitchens in the world. This is no exception when it comes to some of our most iconic and magical restaurants in the Downtown Disney District including Naples Ristorante E Pizzeria and the brand new Centrico and Paseo.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.