Assistant GM - Sales & Enrollment Growth

Goldfish Swim School

New York (NY)

On-site

USD 50,000 - 70,000

Full time

2 days ago

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Job summary

Goldfish Swim School in New York is seeking an Assistant General Manager - Sales to support the General Manager in running a welcoming, enrollment-driven swim school. You’ll connect with families on the phone and in person, supervise daily operations, and coach the Front Desk team to excel in sales and customer service growth.

This role emphasizes people-first leadership, strong communication, and the ability to coach and develop staff, hit enrollment goals, and build community partnerships

Qualifications

1–2 years in customer service, sales, or team support.
Must obtain Lifeguard Certification through Goldfish Swim School.
Availability for evenings and weekends.
Willingness to learn new software.

Responsibilities

Greet every member and family warmly at arrival and departure.
Oversee the first day swimmer process: wristbands, tours, lane walks, and follow up.
Own daily enrollment goals—calling, texting, and following up on leads.
Track lead pipeline, conversion rates, and enrollment trends; provide insights to the GM.
Coach Front Desk staff through side‑by‑side support and regular feedback.
Plan monthly community events and build local partnerships.
Serve as the Manager on Duty during assigned shifts; oversee operations.

Skills

Natural communicator

Phone & in-person comm.

Team support

Sales

Customer service

Organized

Proactive

Education

Lifeguard Certification

Job description

This role emphasizes people-first leadership, strong communication, and the ability to coach and develop staff, hit enrollment goals, and build community partnerships

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