Assistant GM, Sales & Enrollment Growth

Goldfish Swim School; Moore (OK); Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

Goldfish Swim School in Moore, OK is seeking an Assistant General Manager - Sales to support the General Manager in running a welcoming, enrollment-focused swim school. You'll connect with families by phone and in person, oversee daily operations, and coach the Front Desk team to excel in sales and customer service.

This role emphasizes a people-first approach, maintaining cleanliness, managing the lead pipeline and events, and acting as Manager on Duty when needed.

Qualifikationen

• Natural communicator with families on the phone and in person.
• Able to learn new software with training provided.
• Organized, dependable, and proactive about follow-through.
• 2 years in customer service, sales, or team support.
• Lifeguard Certification required (if not already).
• Evening and weekend shifts are required.

Aufgaben

• Greet every member and family warmly at arrival and departure.
• Keep the facility clean and ready for customers.
• Oversee the first day swimmer process: wristbands, tours, lane walks, and follow up.
• Own daily enrollment goals — calling, texting, and following up on leads, and coach Front Desk to same standard.
• Track lead pipeline, conversion rates, and enrollment trends; share actionable insights with GM.
• Coach Front Desk staff through feedback and evaluations, including hiring recommendations.
• Plan monthly community events and build local partnerships.
• Serve as Manager on Duty during assigned shifts, ensuring all areas run to Goldfish standard.

Kenntnisse

Communication

Customer service

Sales

Organization

Evenings/weekends availability

Ausbildung

Lifeguard Certification

Jobbeschreibung

Goldfish Swim School in Moore, OK is seeking an Assistant General Manager - Sales to support the General Manager in running a welcoming, enrollment-focused swim school. You'll connect with families by phone and in person, oversee daily operations, and coach the Front Desk team to excel in sales and customer service.

This role emphasizes a people-first approach, maintaining cleanliness, managing the lead pipeline and events, and acting as Manager on Duty when needed.