Assistant GM, Luxury Spa Operations & Growth

Woodhouse Spa - Cedar Park; Wilmington (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay + incentives

Brand-new facility

The Woodhouse Way training

Free food & snacks

401(k) program

Opportunities for advancement

Job summary

Woodhouse Spa Wilmington is seeking an Assistant General Manager to help oversee daily operations, ensuring guest and employee satisfaction. This role mirrors the General Manager with ownership of spa operations, including staffing, coaching, and budget awareness, while presenting a professional spa image and building community partnerships.

The candidate should multi-task effectively, manage partnerships, and drive a positive, fun work culture that produces loyal, well-trained team members and

Qualifications

• Experience in guest relations, massage/salon/spa, and/or hospitality management is favored.

Responsibilities

• Assisting General Manager with managing and monitoring all areas of spa operations to ensure guest and employee satisfaction.
• Demonstrating excellent customer service to promote guest satisfaction and retention while acting as the first point of contact for larger party needs.
• Conducting daily huddles with the hospitality team to coach and motivate team members to meet/exceed goals.
• Working alongside the hospitality team to lead, train & develop front desk staff while promoting a high degree of motivation and fostering employee growth.
• Monitoring expenses against budget.
• Assisting with all inventory processes including the ordering of back bar and retail items.
• Attending all training for in-spa operations, product knowledge and treatment protocols.
• Training new hospitality team members to the "Woodhouse Way".
• Ensuring the health and safety of guests and employees.
• Compliance with all state and local rules and regulations.

Job description

Woodhouse Spa Wilmington is seeking an Assistant General Manager to help oversee daily operations, ensuring guest and employee satisfaction. This role mirrors the General Manager with ownership of spa operations, including staffing, coaching, and budget awareness, while presenting a professional spa image and building community partnerships.

The candidate should multi-task effectively, manage partnerships, and drive a positive, fun work culture that produces loyal, well-trained team members and