Assistant General Manager

The Woodhouse Day Spa - Charlotte; Wilmington (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Bonuses

Employee discounts

Training program

Brand-new facility

Free meals

401(k)

Advancement opportunities

Job summary

The Woodhouse Spa Wilmington is hiring an Assistant General Manager to oversee daily spa operations, ensuring guest satisfaction and a positive team culture. This role also steps in for the General Manager when needed and requires strong leadership across all hospitality functions.

The position focuses on guest relations, staff supervision, budget monitoring, inventory control, and training on service protocols. Local partnerships and compliance are key components of success.

Qualifications

• Experience in guest relations, massage/salon/spa, and/or hospitality management is favored.
• Demonstrated leadership and ability to coach and develop staff.
• Experience managing budgets and inventory in a spa or hospitality setting.

Responsibilities

• Assist General Manager with spa operations and guest satisfaction.
• Lead front desk team and hospitality staff; coach and train employees.
• Monitor expenses against budget and manage inventory processes.
• Coordinate training on service protocols and product knowledge.
• Develop partnerships with local organizations and communities.
• Ensure health and safety compliance and professional spa image.

Skills

Leadership

Guest relations

Hospitality mgmt

Hiring & coaching

Budgeting

Operations

Meevo

Tools

Meevo

Job description

Want to work at the only luxury day spa in Wilmington?

Ready to do what you love?

Come join The Woodhouse Spa Wilmington team!

About Woodhouse Spa:

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.

Offering signature massages, facials, nails, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With more than 80 locations nationwide, we are the gold standard of neighborhood luxury day spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. For more information visit us at woodhousespas.com.

We Are Hiring!

At The Woodhouse Spa- Wilmington, we value our team members and strive for excellence with every guest experience. Be a part of growing something new in Wilmington!

Assistant General Manager

Woodhouse Spa seeks a dynamic and energetic Assistant General Manager to help oversee daily operations. The Assistant General Manager role mirrors that of the General Manager, responsible for stepping into the General Manager position whenever the General Manager is not on duty. Like the General Manager, this position requires an individual who has a range of skills including handling personnel matters such as hiring, coaching, conducting performance reviews and discipline as needed. They should possess leadership skills and be able to create a positive and fun work culture that produces well-rounded, loyal, and successful team members. The assistant GM must be able to multi-task and should take \"ownership\" of the spa operations including understanding the financial aspects of the business. It is important that they present a professional spa image and are capable of networking \"partnerships\" for the spa with local organizations.

Responsibilities

Experience in guest relations, massage/salon/spa, and/or hospitality management is favored.

Meeting/exceeding service goals, facility management, maintaining supplies and overseeing inventory processes, ensuring guest satisfaction, recruiting, and training, and employee coaching and development.

Job Description

• Assisting General Manager with managing and monitoring all areas of spa operations to ensure guest and employee satisfaction.


• Demonstrating excellent customer service to promote guest satisfaction and retention while acting as the first point of contact for larger party needs.


• Conducting daily huddles with the hospitality team to coach and motivate team members to meet/exceed goals.


• Working alongside the hospitality team to lead, train & develop front desk staff while promoting a high degree of motivation and fostering employee growth.


• Monitoring expenses against budget.


• Assisting with all inventory processes including the ordering of back bar and retail items.


• Attending all training for in-spa operations, product knowledge and treatment protocols.


• Training new hospitality team members to the 'Woodhouse Way'.


• Ensuring the health and safety of guests and employees.


• Compliance with all state and local rules and regulations.

Standards

• Must be available to work weekends and holidays.


• Managing the inventory database on computer software Meevo.


• Performing/overseeing daily opening and closeout procedures.


• Carrying out duties of GM and/or Spa Concierge when needed.


• Maintaining organization of break room and office area.


• Educating guests on spa services and retail products.


• Performing \"neighborhood marketing\".


• Advocating for the Woodhouse Spa brand.

Woodhouse Perks Include:

• Competitive Pay and Incentive Program (great bonuses!)


• Generous discounts and opportunities to enjoy services and products


• \"The Woodhouse Way\" paid training program


• Working in a brand-new facility.


• Free food and snacks.


• 401(k) program.


• Opportunities for advancement.