Assistant GM – Luxury Dining & Guest Experience

World Equestrian Center; Ocala (FL); In loco; USD 65.000 - 80.000; Tempo pieno

Descrizione del lavoro

World Equestrian Center is seeking an Assistant General Manager to support the opening and daily operations of White Willow, our refined Asian dining concept inside Equestrian Manor.

You will guide the front-of-house team, partner with the General Manager on labor, budgets, and guest experience, and ensure consistent excellence in a luxury setting in Ocala, FL. This role requires a strong operational background and collaborative leadership.

Competenze

• Minimum of 3 years’ experience in upscale restaurant management or supervisory roles.
• Strong leadership and communication skills.
• Deep understanding of luxury hospitality and guest-centric service.
• Financial literacy and experience supporting budget management.
• ServSafe and Alcohol Compliance Certifications required.
• Experience in private dining and event coordination preferred.

Mansioni

• Assist in overseeing daily operations, ensuring seamless service and a consistently elevated guest experience.
• Lead by example on the floor, setting the tone for warm, attentive, and personalized hospitality.
• Support the General Manager in managing labor, food and beverage costs, and supply budgets.
• Create and maintain front-of-house schedules that align with business needs and labor compliance.
• Ensure timely and accurate payroll processing for front-of-house staff.
• Participate in recruitment, onboarding, and training of team members, fostering a culture of excellence and growth.
• Monitor inventory levels and assist with ordering to support efficient operations and cost control.
• Uphold rigorous standards of cleanliness, safety, and sanitation in accordance with regulatory guidelines.
• Assist in planning and executing private dining experiences, seasonal events, and holiday celebrations.
• Ensure staff are trained in food safety, alcohol service, and company policies.
• Collaborate with culinary leadership to support menu rollouts and beverage program enhancements.
• Engage with guests, resolve concerns with professionalism, and implement feedback-driven improvements.
• Monitor performance metrics and contribute to strategies that enhance guest satisfaction and operational efficiency.
• Maintain a strong presence during evenings, weekends, holidays, and special events to ensure flawless execution.

Conoscenze

Leadership

Communication

Luxury hospitality

Financial literacy

POS systems

Strumenti

POS systems

Microsoft Office

Team communication platforms

Descrizione del lavoro

World Equestrian Center is seeking an Assistant General Manager to support the opening and daily operations of White Willow, our refined Asian dining concept inside Equestrian Manor.

You will guide the front-of-house team, partner with the General Manager on labor, budgets, and guest experience, and ensure consistent excellence in a luxury setting in Ocala, FL. This role requires a strong operational background and collaborative leadership.