Upscale Restaurant General Manager: Lead Guest Experience

Willow Tree Recruiting; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance (100%)

Dental & Vision insurance

FSA/HSA

401k after 1 year with 5% matching

Vacation time (2 weeks, 3 weeks after

Company holidays (7)

Job summary

Willow Tree Recruiting is seeking a General Manager to oversee all restaurant operations and drive exceptional guest experiences. The role emphasizes leadership of front-of-house teams, coordination with culinary leadership, and strict attention to health, safety, and profitability.

The successful candidate will have 2+ years as a GM in upscale or fine dining, be independent, highly interpersonal, energetic, and adaptable in a fast-changing environment.

Qualifications

• 2+ years of GM experience at a $4M+ upscale or fine dining restaurant.
• Must be independent, with proven management skills.
• Strong interpersonal and communication abilities.
• Energetic, detail-oriented, with a passion for hospitality.
• Flexible learner, thrives in a fast-changing environment.
• Able to pivot swiftly and embrace new challenges with a learning mindset.

Responsibilities

• Oversee daily operations with a strong focus on providing exceptional guest experiences.
• Lead, coach, and inspire front of house team to maintain high service standards.
• Collaborate with culinary leadership to ensure seamless coordination between kitchen and service teams.
• Manage staff scheduling, shift coverage, and payroll compliance to meet labor cost targets.
• Enforce health, safety, and sanitation regulations to ensure compliance with local and state codes.
• Handle guest feedback with professionalism, resolving complaints and ensuring repeat patronage.
• Analyze performance metrics such as sales, labor percentages, and customer satisfaction data to improve efficiency and profitability.
• Foster a positive and inclusive workplace culture that aligns with the restaurant’s brand values.

Skills

Guest experience

Leadership

Communication

Interpersonal skills

Hospitality

Staff scheduling

Labor cost management

Problem solving

Learning mindset

Independence

Job description

Willow Tree Recruiting is seeking a General Manager to oversee all restaurant operations and drive exceptional guest experiences. The role emphasizes leadership of front-of-house teams, coordination with culinary leadership, and strict attention to health, safety, and profitability.

The successful candidate will have 2+ years as a GM in upscale or fine dining, be independent, highly interpersonal, energetic, and adaptable in a fast-changing environment.