Assistant GM: Lead Teams, Elevate Guest Experience

KBP Brands; Town of Hamburg (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Leadership development program

KBP Cares benefits

Medical, dental, vision

Paid time off

Education benefits (GED/ scholarships)

Shift meals

Employee discount

Paid training

Job summary

KBP Brands, owner of KFC restaurants, is seeking an Assistant General Manager to lead a fast-paced team and uphold exceptional guest service. You’ll train staff, schedule shifts, coach performance, and manage daily operations to drive profitability.

This role offers clear career growth opportunities within KBP Foods and a comprehensive benefits package. This position supports employees with medical/dental/vision, PTO, and education benefits, plus shift meals and an employee discount.

Qualifications

• Experience leading a team in food service or retail with P&L responsibility.
• Ability to train, schedule, and coach staff for high performance.
• Strong focus on guest experience and safety compliance.
• Proven track record in controlling labor and food costs.

Responsibilities

• Lead, train, schedule, and coach your team to create a positive and productive work environment.
• Deliver excellent guest service and resolve issues quickly to ensure memorable dining experiences.
• Oversee daily operations, including inventory, cash handling, and compliance with company policies.
• Maintain standards for food quality, preparation, and presentation.
• Enforce safety and cleanliness standards to provide a safe environment for guests and employees.
• Manage labor and food costs to maximize profitability.
• Anticipate and resolve challenges that arise during your shift.

Skills

Leadership

Team coaching

Training & scheduling

Guest service

Operations management

Labor cost management

Job description

KBP Brands, owner of KFC restaurants, is seeking an Assistant General Manager to lead a fast-paced team and uphold exceptional guest service. You’ll train staff, schedule shifts, coach performance, and manage daily operations to drive profitability.

This role offers clear career growth opportunities within KBP Foods and a comprehensive benefits package. This position supports employees with medical/dental/vision, PTO, and education benefits, plus shift meals and an employee discount.