Assistant GM Lead Store Ops & Customer Service

Books A Million

Potomac Mills (VA)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Books-A-Million in Woodbridge, VA, is seeking an Assistant General Manager to lead daily store operations as Manager On Duty alongside the management team. You will drive sales, customer service, training, and accountability while overseeing budgetary performance and procedures.

The role requires open availability, experience in a supervisory position, and strong communication skills to coach associates and lead daily briefs.

Qualifications

Interpersonal skills and leadership abilities required to manage a team.
Strong communication and decision-making skills for daily store operations.
Experience supervising associates and delivering coaching and development.
Maintenance of store standards, merchandising, and customer service.

Responsibilities

Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
Operates the store as the Manager On Duty in conjunction with the management team.
Maintains the physical security of the store and acts as a key-holding manager.
Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
Maintains category merchandising and cleanliness and ensures operational efficiency.
Assists General Manager with interviewing, hiring, and onboarding new talent.
Trains and develops associates and leads.
Facilitates effective communication to all store associates through daily briefings and weekly/monthly meetings.
Consults with the General Manager on associate performance.