Store Assistant GM - Lead Sales & Team Development

Books A Million; Littleton (CO); On-site; USD 29,000 - 40,000; Full time

Job summary

Books-A-Million in Littleton, CO is seeking an Assistant General Manager to lead day-to-day store operations as a Manager On Duty, working with the management team to maximize sales and customer service. This role involves supervising staff, training Associates, handling customer concerns, managing budgets and stock levels, and ensuring effective communication through daily briefings and weekly meetings.

Qualified candidates will be 21 or older, have a high school diploma or equivalent,

Qualifications

• 21 years of age or older.
• High school diploma or equivalent, some college preferred.
• Previous experience in a supervisor role.
• Demonstrated ability to act in a mature and conscientious manner.
• Ability to supervise a large number of associates.
• Strong decision-making, communication, and merchandising skills.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Assists General Manager with interviewing, hiring and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Consults with the General Manager on associate performance.
• Drops off bank deposit and picks up change order as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Skills

Staff leadership

Customer service

Communication

Merchandising

Education

High school diploma or equivalent

Tools

Cash handling

Job description

Books-A-Million in Littleton, CO is seeking an Assistant General Manager to lead day-to-day store operations as a Manager On Duty, working with the management team to maximize sales and customer service. This role involves supervising staff, training Associates, handling customer concerns, managing budgets and stock levels, and ensuring effective communication through daily briefings and weekly meetings.

Qualified candidates will be 21 or older, have a high school diploma or equivalent,