Store Operations Leader — Drive Sales & Service

Books A Million; Waterford (CT); On-site; USD 25,000 - 34,000; Full time

Job summary

Books-A-Million in Waterford, CT is seeking an Assistant General Manager to oversee daily store operations and lead the team as Manager On Duty. You will work with the management team to drive sales, service, and efficiency.

The role emphasizes leadership, training, and accountability, with responsibilities including hiring, scheduling, and ensuring security and merchandise standards across the store.

Qualifications

• 21 years of age or older
• High school diploma or equivalent; some college preferred
• Previous experience in a supervisor role
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Assists General Manager with interviewing, hiring, and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Consults with the General Manager on associate performance.
• Drops off bank deposit and pick up change order as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management and Development

Action Orientation

Strong verbal and written comms

Education

High school diploma or equivalent

Tools

Computer and cash register skills

Job description

Books-A-Million in Waterford, CT is seeking an Assistant General Manager to oversee daily store operations and lead the team as Manager On Duty. You will work with the management team to drive sales, service, and efficiency.

The role emphasizes leadership, training, and accountability, with responsibilities including hiring, scheduling, and ensuring security and merchandise standards across the store.