Assistant General Manager

Books A Million; Colonial Heights (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

Health & Wellness benefits

401(k) with company match

Generous Paid Time Off

Employee Discounts on books and more

Employee Assistance Program

Job summary

Books-A-Million is seeking an Assistant General Manager to lead daily store operations as Manager On Duty. You will collaborate with the management team to maximize sales, ensure excellent customer service, and manage staffing, training, and scheduling.

The role requires 21+ with a high school diploma or equivalent; prior supervisory retail experience is preferred. You will mentor associates, uphold company policies, and drive store performance daily.

Qualifications

• Must be 21 years or older.
• High school diploma or equivalent; some college preferred.
• Previous supervisor experience in retail or hospitality.
• Strong communication and merchandising skills are essential.

Responsibilities

• Lead the store as Manager On Duty with the management team to maximize sales and service.
• Oversee day-to-day operations and drive profitability within budgeted expenses.
• Protect store security and manage bank deposits and cash handling.
• Hire, onboard, train and develop Associates and Leads.
• Communicate effectively with the team through daily briefings and meetings.

Skills

Interpersonal Skills

Team Management and Development

Action Orientation

Strong verbal and written commu…

Education

High school diploma or equivalent

Job description

US:VA:Colonial Heights | Retail | ACTIVE FULL TIME

Posted 3 days ago | Apply before October 26, 2026

Description

Job Description

The Assistant General Manager manages the day-to-day operation of the store as a Manager On Duty in conjunction with the management team to maximize sales and customer service. They assist the General Manager with overseeing the execution of all aspects of store operations by providing effective leadership, achieving maximum sales and profits, controlling budgetary expenses, and managing the store team through training, development, and accountability.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Assists General Manager with interviewing, hiring, and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Consults with the General Manager on associate performance.
• Drops off bank deposit and pick up change order as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Scheduling Requirements

• All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
• All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
• All managers are Full Time and may work up to 45 hours per week.

Core Competencies

• Interpersonal Skills
• Team Management and Development
• Action Orientation
• Strong verbal and written communication skills

Qualifications and Education Requirements

• 21 years of age or older
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

At Books-A-Million, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

• Competitive Compensation:Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness:Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection:Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings:A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off:Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts:Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.
• Employee Assistance Program:Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join Books-A-Million, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.