Assistant GM: Lead Fast-Paced Teams & Elevate Guests

popeyes; Illinois; On-site; USD 52,000 - 70,000; Full time

Job summary

Popeyes in Illinois is seeking an Assistant General Manager (AGM) to lead daily operations, coach team members, and ensure outstanding guest experiences. You will partner with the Restaurant General Manager to drive performance, uphold brand standards, and foster a fast-paced, inclusive, and fun work environment.

Ideal candidates bring 3–5 years in restaurant or retail management, a hands-on leadership style, strong communication, and the ability to balance labor and food cost controls while

Qualifications

• 3–5 years of experience in restaurant or retail management (QSR experience is a plus).
• People-first leadership with a hands-on, lead-by-example approach.
• Strong communication, problem-solving, and decision-making skills.
• Ability to thrive in fast-paced environments and deliver great food and service.
• Flexibility to work weekends and holidays; familiarity with managing food and labor costs.

Responsibilities

• Support all aspects of daily restaurant operations from front counter to back of house.
• Lead shifts with confidence to ensure speed, accuracy and guest satisfaction.
• Coach, develop and motivate team members to hit service and performance goals.
• Monitor food quality, safety standards, and cleanliness.
• Assist in managing labor, food costs, and profitability.
• Respond to guest feedback and resolve concerns with care.
• Ensure compliance with brand standards, policies, and safety procedures.
• Help with hiring, onboarding, and training of new team members.

Skills

People leadership

Guest experience

Operational management

Team coaching

Communication

Job description

Popeyes in Illinois is seeking an Assistant General Manager (AGM) to lead daily operations, coach team members, and ensure outstanding guest experiences. You will partner with the Restaurant General Manager to drive performance, uphold brand standards, and foster a fast-paced, inclusive, and fun work environment.

Ideal candidates bring 3–5 years in restaurant or retail management, a hands-on leadership style, strong communication, and the ability to balance labor and food cost controls while