Assistant General Manager — Wellness Studio Leader

Socket.dev; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Wellness resources

Bonus based on performance

Free uniforms

Training & development

Competitive salary

Employee discounts

Job summary

Restore Hyper Wellness is seeking an Assistant General Manager to support the General Manager in driving studio success, training, operations, and client experience while motivating the team to achieve excellence. Location: Dr Phillips, FL.

You will balance leadership with sales support, lead by example in hospitality, and cultivate a culture that delivers five-star service. This role requires strong communication, de-escalation skills, and a proactive, client-centered mindset.

Qualifications

• 1+ year of management or supportive leadership experience.
• 4+ years of customer-facing experience.
• Proven success in sales and team leadership.
• Strong de-escalation and conflict resolution skills.
• Exceptional communication skills (written and verbal).
• Ability to multi-task and manage both client and staff needs.
• Intermediate computer proficiency.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Deliver consistent, high-quality client service by modeling Restore's hospitality standards.
• Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
• Proactively de-escalate and resolve client concerns.
• Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.
• Guide team members in sales strategies, membership promotion, and hospitality practices.
• Assist in KPI achievement by supporting studio sales, marketing, and operational initiatives.
• Partner with GM to set daily, weekly, and monthly goals for the team.
• Coach staff through feedback and recognition, ensuring accountability and growth.
• Ensure the studio is consistently clean, safe, and welcoming.
• Uphold brand standards across all aspects of facility presentation.
• Lead by example to foster a professional and client-first culture.

Skills

Leadership

Communication

De-escalation

Conflict resolution

Multi-tasking

Customer-facing

Flexible hours

Education

High School Diploma or equivalent

Job description

Restore Hyper Wellness is seeking an Assistant General Manager to support the General Manager in driving studio success, training, operations, and client experience while motivating the team to achieve excellence. Location: Dr Phillips, FL.

You will balance leadership with sales support, lead by example in hospitality, and cultivate a culture that delivers five-star service. This role requires strong communication, de-escalation skills, and a proactive, client-centered mindset.