Assistant General Manager – Vision Care Leader

MyEyeDr; West Manchester Township (York County); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Bonuses and commissions (role specific

Benefits package

401(k) with company match

PTO and paid holidays

Job summary

MyEyeDr. is seeking an Assistant General Manager to lead and develop a high-performing team in a patient-centric eyecare office. You will partner with doctors, vendors, and staff to deliver personalized service while driving financial results and maintaining HR policies.

The role requires 1–2 years in a management position (retail/hospitality preferred) and a customer-focused, motivational leadership style. Some evening/weekend shifts are expected.

Qualifications

• Undergraduate degree or relevant years of experience with 1-2 years serving in a management position.
• Experience driving business and sales operations in a fast-paced, customer-facing environment.
• Strong leadership, communication and mentoring abilities aligned with MyEyeDr. values.

Responsibilities

• Build and foster a purpose driven team through recruitment and onboarding, as well as ongoing training and development
• Drive financial success of your office through managing behaviors that drive KPI performance
• Uphold service standards when working with patients to increase office loyalty, patient retention and setting an example
• Maintain HR policies and compliance to promote a productive and safe work environment to our team members and patients
• Collaborate with doctor(s), home office support, and associate members to provide seamless patient experience
• Lead performance and development in partnership with our General Manager for all team members
• Ensure our optical merchandise meets optical standards, patient requirements and requests

Skills

Team leadership

Recruitment and onboarding

KPI-driven management

Customer service excellence

Communication and mentoring

Education

Bachelor's degree or equivalent experience

Job description

MyEyeDr. is seeking an Assistant General Manager to lead and develop a high-performing team in a patient-centric eyecare office. You will partner with doctors, vendors, and staff to deliver personalized service while driving financial results and maintaining HR policies.

The role requires 1–2 years in a management position (retail/hospitality preferred) and a customer-focused, motivational leadership style. Some evening/weekend shifts are expected.