Assistant General Manager - Towneplace Suites

Strand Hospitality Services; Shelby (NC); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Job summary

The Assistant General Manager at TownePlace Suites by Marriott Shelby, a Strand Hospitality managed hotel, leads daily operations, drives revenue, and ensures guest satisfaction and high service standards through effective team leadership.

You will supervise staff, manage budgets, coordinate with Sales, train front desk personnel, and uphold brand expectations while delivering exceptional guest experiences.

Qualifications

• Leadership experience managing teams in a hospitality setting.
• Strong guest service orientation and problem solving.
• Experience with hotel operations and revenue management.

Responsibilities

• Deliver exceptional guest service and address guest needs promptly.
• Collaborate with Sales to meet negotiated accounts and group needs; conduct property tours.
• Effectively manage labor and expenses to maximize profitability within budget.
• Interview, hire, coach, and develop staff; conduct annual reviews and address performance issues.
• Oversee HR tasks in the system, approve timesheets and handle staff changes.

Skills

Leadership

Guest Satisfaction

Decision Making

Employee Relations

Staff Training

Communication

Job description

• Location 1715 E Dixon Blvd,Shelby, NC, 28152,United States
• Base Pay $50,000.00 - $56,000.00 / Year
• Job Category Operations Management
• Employee Type Full Time-Exempt

Join the TownePlace Suites by Marriott Shelby , a Strand Hospitality managed hotel!

We offer competitive salaries and benefits for our valued leaders!

Strand Hospitality offers medical, dental, and vision plans at competitive rates. You also receive a paid time off package, company paid basic life and AD&D insurance and the option to purchase additional life for yourself, a spouse and/or children. Company paid short-term and long-term disability insurance are also part of our package.

Join a 401(k) Fidelity plan with a company match of up to 4% of your gross annual income. You also receive discounts in hotels located worldwide, theme parks, Broadway shows, and much more!

Job Summary

The person in this position is responsible for assisting in the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. The Assistant General Manager should effectively manage assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.

Duties and Responsibilities

The Assistant General Manager's responsibilities include, but are not limited to:

• Personally, Deliver Exceptional Guest Service. Assist and respond to guests in a friendly and positive way, while providing the highest level of service to guests. Address guest needs and concerns in a proactive and effective manner. Set a strong example for other associates through exemplary guest service. Work with hotel team to maintain guest satisfaction scores that meet or exceed brand standards. Resolve guest complaints and employee issues.
• Work with sales team to ensure that the needs of negotiated accounts and groups are met. Communicate the needs of clients to appropriate hotel staff. Perform sales calls and property tours when necessary. Train Guest Service Associates to pass on leads and referrals to the Sales Team.
• Manage expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll. Adjust expenditures according to fluctuating business needs in a timely manner.
• Responsible for effectively interviewing, hiring, coaching, and developing hotel associates in conjunction with the General Manager. Prepare and conduct annual employee reviews in a timely manner. Address performance issues accordingly and take appropriate corrective action to hold employees accountable. Motivate hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
• Utilize HR software system to review and approve timesheets, enter new hires, employee changes and terminations timely.
• Perform functions of the General Manager in their absence.
• Various other duties as assigned.

Requirements

• Hotel brand experience preferred.
• Stay PMS experience preferred
• Ability to maintain confidentiality of guest and employee confidential information.
• Must have a reliable insured vehicle and a satisfactory driving record.

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RE S PECTFUL

ADAP T IVE

SE R VICE

ACCOUNT A BLE

U N IFIED

DE D ICATED

Assistant General Manager Core Competencies

• Leadership
• Guest Satisfaction
• Decision Making
• Employee Relations
• Frequent sitting, standing and walking
• Frequent trunk rotation while sitting and standing
• Vision – close, peripheral, depth, distance, ability to adjust focus required
• frequently
• Hands/Fingers – frequent typing and use of fine motor skills
• Frequent bending, stair climbing, reaching above and below shoulder
• Frequent lifting, carrying, pushing and pulling up to 25 lbs.

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.