Assistant General Manager: Store Leadership & Team Growth

Baskin-Robbins; Dunmore (Lackawanna County); On-site; USD 42,000 - 52,000; Full time

Job summary

Baskin-Robbins is seeking an Assistant General Manager to lead daily store operations and develop the store team in a fast-paced retail environment.

You will coach shift leaders and crew, manage drive-thru performance, and ensure exceptional customer service while driving store results. This role is ideal for a motivated leader ready to rise to GM responsibilities within a franchise setting.

Qualifications

• Experience in leading teams in a retail setting.
• Proven ability to coach and develop staff
• Strong focus on customer service and store performance

Responsibilities

• Lead Shift Leaders and Crew Members by supporting each individual's development.
• Oversee crew deployment, drive-thru performance, goal setting and results communication.
• Ensure fast, friendly, and energetic service to customers.
• Be a team player who can jump in wherever needed to keep the store running smoothly.

Skills

Team leadership

Coaching

Customer service

Retail operations

Job description

Baskin-Robbins is seeking an Assistant General Manager to lead daily store operations and develop the store team in a fast-paced retail environment.

You will coach shift leaders and crew, manage drive-thru performance, and ensure exceptional customer service while driving store results. This role is ideal for a motivated leader ready to rise to GM responsibilities within a franchise setting.