Assistant General Manager: Lead, Coach, Grow to GM

Baskin-Robbins; Hummels Wharf (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

Baskin-Robbins is seeking an Assistant General Manager to guide store operations and develop team members. You will lead a team of shift leaders and crew, ensure efficient drive-thru performance, and drive customer satisfaction.

The role focuses on coaching, scheduling, and delivering a high-energy, guest-centric experience while supporting the General Manager and fostering internal growth within the franchise. This is a full-time, on-site position at a Baskin-Robbins location.

Qualifications

• Proven ability to lead and coach a retail team.
• Experience supervising shift leaders and crew members.
• Strong focus on fast, friendly, and energetic service.

Responsibilities

• Lead Shift Leaders and Crew Members and develop their supervisory skills.
• Plan crew deployment, drive-thru performance, and communicate results.
• Ensure fast, friendly service and team collaboration across the store.
• Support the General Manager and contribute to a positive store culture.

Skills

Leadership

Team supervision

Customer service

Job description

Baskin-Robbins is seeking an Assistant General Manager to guide store operations and develop team members. You will lead a team of shift leaders and crew, ensure efficient drive-thru performance, and drive customer satisfaction.

The role focuses on coaching, scheduling, and delivering a high-energy, guest-centric experience while supporting the General Manager and fostering internal growth within the franchise. This is a full-time, on-site position at a Baskin-Robbins location.