Assistant General Manager (Sbarro)

LV Petroleum LLC; Savanna (OK); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time Off

Weekly Pay

Growth Opportunities

Job summary

LV Petroleum LLC is seeking an AGM for Sbarro's inside a fast-paced travel center. The role leads staff, ensures top-tier customer service, and supports budgeting and compliance of daily restaurant operations.

Ideal candidates have 2–3 years in supervisory roles in food service, strong leadership, and a focus on profitability, safety, and guest satisfaction. The position includes opportunities for growth within a busy travel-center environment.

Qualifications

• High school diploma or equivalent required; hospitality management or business degree preferred.
• 2–3 years in a supervisory or management role in food service.
• Strong leadership, interpersonal, and communication skills.
• Ability to manage budgets, costs, and profitability.
• Excellent time management and problem-solving abilities.

Responsibilities

• Supervise and motivate restaurant staff; lead shifts and delegate tasks.
• Recruit, train, and onboard new employees; ensure policy adherence.
• Monitor food quality and guest experiences; resolve complaints promptly.
• Assist in budget management, labor cost tracking, and inventory control.
• Ensure health and safety compliance across all operations.
• Support local marketing efforts and promotions to drive sales.
• Regularly report to the General Manager on operations and financial status.

Skills

Leadership

Customer service

Financial acumen

Time management

Communication

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Hospitality/business degree preferred

Job description

LV Petroleum is searching for an AGM for Sbarro's located inside our fast-paced travel center! If you are a restaurant leader that has a passion for providing excellent customer service,

Staff Management & Leadership

• Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies.
• Supervise and motivate restaurant staff, providing guidance and support during shifts.
• Delegate tasks effectively to team members, ensuring that work is completed in a timely and efficient manner.
• Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement.

Customer Service

• Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences.
• Handle customer complaints and concerns in a professional and timely manner, ensuring issues are resolved to the customer’s satisfaction.
• Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude.

Financial Management

• Assist in managing the restaurant’s budget, including monitoring expenses, labor costs, and food inventory to maximize profitability.
• Help track sales, expenses, and daily financial records.
• Assist with payroll processing and ensure that labor costs are within budget.

Safety & Compliance

• Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety.
• Implement and enforce cleaning and food safety procedures for staff.

Marketing & Promotion

• Assist with local marketing efforts and promotions to increase awareness and drive sales.
• Help execute promotional campaigns and ensure they are well communicated to customers.
• Support initiatives that attract new customers and retain loyal ones.

Reporting & Communication

• Regularly report to the General Manager regarding operational issues, staff performance, and financial status.
• Provide feedback on restaurant performance and recommend strategies for improvement.

Requirements

Skills & Qualifications

• Education: High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred.
• Experience: At least 2-3 years of experience in a supervisory or management role in the food service industry.
• Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
• Customer Service: Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner.
• Financial Acumen: Experience managing budgets, controlling costs, and maximizing profitability.
• Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to think on your feet and make quick, effective decisions.
• Attention to Detail: High attention to detail in managing operations, food quality, and staff performance.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Weekly Pay
• Growth Opportunities