Assistant General Manager (Sbarro)

LV Petroleum LLC; Oklahoma; On-site; USD 52,000 - 76,000; Full time

Job summary

LV Petroleum LLC is seeking an Assistant General Manager for Sbarro's located inside our travel center. You will lead front-of-house staff, ensure top-notch customer service, and assist in managing budgets and daily operations.

Ideal candidates have 2–3 years in a supervisory role in food service, strong leadership, and attention to detail. A hospitality mindset and the ability to drive promotions are valued in this fast-paced setting.

Qualifications

• Education: High school diploma or equivalent; hospitality management degree preferred.
• Experience: 2–3 years in a supervisory or management role in food service.
• Leadership: Strong leadership and interpersonal skills to motivate and manage a team.
• Customer service: Exceptional customer service skills and conflict handling.
• Financial: Experience managing budgets, labor costs, and profitability.

Responsibilities

• Help recruit, train, and onboard new employees and ensure proper training.
• Supervise and motivate restaurant staff; delegate tasks and provide guidance.
• Conduct performance evaluations and provide feedback for growth.
• Monitor quality of food, service, and guest experiences; resolve complaints.
• Assist in managing budgets, labor costs, and inventory to maximize profitability.
• Ensure compliance with health, safety, and sanitation regulations.
• Support local marketing efforts and promotions to drive sales.
• Regularly report to the General Manager on operations and financial status.

Skills

Staff leadership

Customer service

Financial acumen

Time management

Communication

Problem solving

Attention to detail

Team motivation

Education

High school diploma or equivalent

Hospitality management degree preferred

Job description

LV Petroleum is searching for an AGM for Sbarro's located inside our fast-paced travel center! If you are a restaurant leader that has a passion for providing excellent customer service, than apply today!

Staff Management & Leadership

• Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies.
• Supervise and motivate restaurant staff, providing guidance and support during shifts.
• Delegate tasks effectively to team members, ensuring that work is completed in a timely and efficient manner.
• Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement.

Customer Service

• Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences.
• Handle customer complaints and concerns in a professional and timely manner, ensuring issues are resolved to the customer's satisfaction.
• Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude.

Financial Management

• Assist in managing the restaurant's budget, including monitoring expenses, labor costs, and food inventory to maximize profitability.
• Help track sales, expenses, and daily financial records.
• Assist with payroll processing and ensure that labor costs are within budget.

Safety & Compliance

• Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety.
• Implement and enforce cleaning and food safety procedures for staff.

Marketing & Promotion

• Assist with local marketing efforts and promotions to increase awareness and drive sales.
• Help execute promotional campaigns and ensure they are well communicated to customers.
• Support initiatives that attract new customers and retain loyal ones. GrabJobs

Reporting & Communication

• Regularly report to the General Manager regarding operational issues, staff performance, and financial status.
• Provide feedback on restaurant performance and recommend strategies for improvement.

Skills & Qualifications

• Education: High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred.
• Experience: At least 2-3 years of experience in a supervisory or management role in the food service industry.
• Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
• Customer Service: Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner.
• Financial Acumen: Experience managing budgets, controlling costs, and maximizing profitability.
• Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to think on your feet and make quick, effective decisions.
• Attention to Detail: High attention to detail in managing operations, food quality, and staff performance.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Weekly Pay
• Growth Opportunities