Assistant General Manager — Path to Restaurant GM

McDonald's Restaurants Limited; Wilmington (DE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible schedules

Leadership culture

Career milestones recognition

Education benefits

Tuition assistance

High school diploma program

CTU partnership

Community focus

Job summary

Dukart Management LLC in the United States is seeking an Assistant General Manager to lead daily restaurant operations and develop the skills to advance to General Manager. Working with the General Manager, you'll ensure shifts run smoothly, support team members, and provide guests with fast, accurate, and friendly service.

You’ll oversee training, food safety, inventory, and people development to grow your leadership and operations expertise.

Qualifications

• Experience in people management and training.
• Strong leadership, communication, and interpersonal skills.
• Restaurant or food service experience preferred.

Responsibilities

• Lead restaurant operations during assigned shifts to deliver a great guest experience
• Support department areas such as Guest Experience, Kitchen Operations, and People Development
• Guest Experience: Ensure team members deliver exceptional hospitality, maintain organized service areas, and execute promotions effectively
• Kitchen Operations: Maintain food safety, quality, and speed standards, manage food costs, and ensure kitchen team training on menu items and procedures
• People Development: Assist with hiring, onboarding, training, and scheduling to meet sales and profit goals while fostering an engaged, motivated team
• Handle escalated customer concerns with professionalism and empathy, leading effective customer recovery to turn challenges into positive experiences
• Monitor performance metrics, set goals, and provide feedback and coaching
• Manage inventory, cash control, and operational systems to support profitability
• Promote a positive work environment that upholds our culture of respect, teamwork, and accountability
• Partner with the General Manager to identify opportunities for operational and people improvement

Skills

People management

Training

Leadership

Communication

Job description

Dukart Management LLC in the United States is seeking an Assistant General Manager to lead daily restaurant operations and develop the skills to advance to General Manager. Working with the General Manager, you'll ensure shifts run smoothly, support team members, and provide guests with fast, accurate, and friendly service.

You’ll oversee training, food safety, inventory, and people development to grow your leadership and operations expertise.