Assistant General Manager: Lead Operations & People Growth

McDonald's Restaurants Limited; Town of Middletown (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Archways to Opportunity

Tuition assistance

Free high school diploma program

CTU partnership tuition reduction

Job summary

Dukart Management LLC operates several McDonald’s restaurants and seeks an Assistant General Manager to lead daily operations and develop talent for future promotion to General Manager. You will collaborate with the General Manager to ensure smooth shifts, guest satisfaction, and adherence to food safety, inventory, and people development programs.

You will oversee training, scheduling, and performance monitoring while promoting a positive culture of respect, teamwork, and accountability within

Qualifications

• Previous experience in people management and training.

Responsibilities

• Lead restaurant operations during assigned shifts to deliver a great guest experience.
• Support Guest Experience, Kitchen Operations, and People Development.
• Ensure hospitality and organized service areas across Front Counter, Drive-Thru, McCafé.
• Maintain food safety, quality, and speed standards; manage food costs; train kitchen staff.
• Assist with hiring, onboarding, training, and scheduling to meet goals.
• Address escalated customer concerns with professionalism and empathy.
• Monitor performance metrics, set goals, and provide coaching.
• Manage inventory, cash control, and operational systems for profitability.
• Promote a positive work environment aligned with culture.
• Partner with General Manager to identify improvement opportunities.

Skills

People management

Training

Leadership

Operations management

Inventory management

Customer service

Job description

Dukart Management LLC operates several McDonald’s restaurants and seeks an Assistant General Manager to lead daily operations and develop talent for future promotion to General Manager. You will collaborate with the General Manager to ensure smooth shifts, guest satisfaction, and adherence to food safety, inventory, and people development programs.

You will oversee training, scheduling, and performance monitoring while promoting a positive culture of respect, teamwork, and accountability within