Assistant General Manager - Leading Guest Experience

CAVA - Weston Commons; Florida; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Early Wage Access

Health, Dental, Vision, Telemedicine,,

Pet Insurance

401k with CAVA contribution

Paid sick leave, parental leave, and社区

Free CAVA meal for every shift worked

Ground-floor growth and advancement

Job summary

CAVA Weston Commons in Florida seeks an Assistant General Manager to partner with the General Manager on store action plans, staffing, forecasting, and inventories. You’ll lead hospitality standards, coach Team Members, and help drive profitability while maintaining exceptional guest experiences.

The AGM will develop leadership competencies, supervise daily operations, and contribute to financial reporting and compliance in a busy restaurant environment.

Qualifications

• 1-2 years of supervisory or management experience in the restaurant or hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Willing to work nights and weekends; travel as needed.
• Ability to manage budgeting and cost control.
• Familiarity with food safety regulations.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to boost customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyse performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Leadership / Team Mgmt

Customer Service

Communication

Budgeting / Cost control

Flexibility / Travel readiness

Job description

CAVA Weston Commons in Florida seeks an Assistant General Manager to partner with the General Manager on store action plans, staffing, forecasting, and inventories. You’ll lead hospitality standards, coach Team Members, and help drive profitability while maintaining exceptional guest experiences.

The AGM will develop leadership competencies, supervise daily operations, and contribute to financial reporting and compliance in a busy restaurant environment.