Assistant General Manager - Lead Teams, Elevate Service

CAVA; Kenwood (OH); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Early Wage Access

Health Insurance

Dental Insurance

Vision Insurance

Telemedicine

Pet Insurance

401k enrollment

Paid sick leave

Parental leave

Free CAVA Meal per shift

Growth opportunity

Job summary

CAVA is seeking an Assistant General Manager to partner with the General Manager in driving daily restaurant operations, staffing, forecasting, and inventory while upholding our standards of food quality, service, and cleanliness.

You will mentor Team Members, manage schedules, address issues, and implement strategies to boost customer satisfaction and profitability. This role requires flexible hours, including nights and weekends.

Qualifications

• 1–2 years of supervisory or management experience in restaurant or hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Ability to manage budgeting and cost control.
• Knowledge of health, safety, and sanitation regulations.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA's standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to help with boosting customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Leadership

Communication

Customer Service

Financial Management

Adaptability

Problem Solving

Job description

CAVA is seeking an Assistant General Manager to partner with the General Manager in driving daily restaurant operations, staffing, forecasting, and inventory while upholding our standards of food quality, service, and cleanliness.

You will mentor Team Members, manage schedules, address issues, and implement strategies to boost customer satisfaction and profitability. This role requires flexible hours, including nights and weekends.