Assistant General Manager - Lead Ops & Guest Experience

Cornell Hotel Society; West Hollywood (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Extensive training program

Continued career development andgrowth

Employee discounts on dining, retail,

Job summary

Cornell Hotel Society in West Hollywood, CA, is seeking an experienced senior restaurant manager to lead daily operations of a high-volume dining venue. You will oversee front-of-house and ensure service excellence while managing costs and schedules.

The role requires strong leadership, impeccable guest service, and the ability to develop staff through coaching and performance reviews. You will work closely with the General Manager on financial reporting, staffing, and standards compliance.

Qualifications

• At least 2+ years of senior level management experience in a full-service, high-volume dining establishment
• Extensive front of house knowledge; Advanced knowledge of financial aspects
• Strong interpersonal and conflict resolution skills
• Stable and progressive work history; Strong work ethic

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Ensure positive guest service in all areas.Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews

Skills

Senior management experience

Front of house knowledge

Financial awareness

Interpersonal skills

Conflict resolution

Job description

Cornell Hotel Society in West Hollywood, CA, is seeking an experienced senior restaurant manager to lead daily operations of a high-volume dining venue. You will oversee front-of-house and ensure service excellence while managing costs and schedules.

The role requires strong leadership, impeccable guest service, and the ability to develop staff through coaching and performance reviews. You will work closely with the General Manager on financial reporting, staffing, and standards compliance.