Assistant General Manager: Lead Operations & Member Experience

Planet Fitness; San Bruno (CA); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

401(k) with discretionary employer?

Free Black Card membership

Community involvement

Advancement opportunities

Job summary

Ohana Growth Partners' Assistant General Manager role at Planet Fitness involves supporting the General Manager in day-to-day club operations, coaching staff, overseeing scheduling, and ensuring a welcoming, clean environment.

The position combines leadership with hands-on duties, frontline service, and administrative tasks, with opportunities for advancement within a growth-focused fitness community.

Qualifications

• High School Diploma or GED preferred.
• Supervisory or team leadership experience preferred.
• Customer service, sales, retail, hospitality, or fitness industry experience preferred.
• Working knowledge of Microsoft Office and business software.

Responsibilities

• Promote the Company's mission, core values, and Judgment Free Zone philosophy.
• Support the General Manager in daily club operations and achievement of operational goals.
• Open and close the club according to Company procedures.
• Work alongside front desk staff during busy periods and provide exceptional member service.
• Conduct club inspections and help maintain a safe, clean, and organized facility.
• Assist in monitoring payroll, revenue, expenses, merchandise sales, and KPIs.
• Assist with interviewing candidates and providing hiring recommendations to the General Manager.
• Train, coach, and provide day-to-day workflow guidance to team members.
• Assist the General Manager with employee performance documentation, evaluations, and corrective action.

Skills

Customer service

Communication

Leadership

Organization

Policy adherence

Team collaboration

Education

HS Diploma or GED

Supervisory experience

Customer service experience

MS Office knowledge

Job description

Ohana Growth Partners' Assistant General Manager role at Planet Fitness involves supporting the General Manager in day-to-day club operations, coaching staff, overseeing scheduling, and ensuring a welcoming, clean environment.

The position combines leadership with hands-on duties, frontline service, and administrative tasks, with opportunities for advancement within a growth-focused fitness community.