Assistant General Manager — Lead Guest Experience & Ops

Auntie Anne's/Cinnabon/Jamba Juice/Carvel; Olathe (KS); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Growth opportunities

Flexible scheduling

Free meals and employee discounts

Training and development programs

Uniforms provided

Benefits: health, life, 401(k)

Job summary

Auntie Anne’s in Overland Park, KS is seeking an Assistant General Manager to lead daily operations and drive guest satisfaction. You will supervise staff, coach teams, and ensure quality, cleanliness, and safety across the store.

Ideal candidates bring 1–2 years in food service or retail, strong leadership and communication skills, and flexible availability for evenings, weekends, and holidays. Join us to grow with a trusted brand and own store success.

Qualifications

• Must be 18 years or older.
• Previous supervisory or management experience (Shift Lead, Assistant Manager, or similar role) preferred.
• Flexible availability (weeknights, weekends, and holidays).
• TB clearance required (if applicable by location).
• 1–2 years of food service or retail experience preferred.

Responsibilities

• Support the General Manager in overseeing daily operations and store performance.
• Lead, coach, and develop team members to deliver outstanding guest experiences.
• Maintain high standards for product quality, service, cleanliness, and food safety.
• Assist with scheduling, inventory, and operational reporting.
• Handle team and guest concerns with professionalism and confidence.
• Step in to manage the store in the absence of the General Manager.

Skills

Leadership

Communication

Organizational skills

Customer service

Food service experience

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Auntie Anne’s in Overland Park, KS is seeking an Assistant General Manager to lead daily operations and drive guest satisfaction. You will supervise staff, coach teams, and ensure quality, cleanliness, and safety across the store.

Ideal candidates bring 1–2 years in food service or retail, strong leadership and communication skills, and flexible availability for evenings, weekends, and holidays. Join us to grow with a trusted brand and own store success.