Assistant General Manager: Lead Guest Experience & Ops

Snooze Brea; Downtown Brea (CA); On-site; USD 68,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

401k

Paid time off

Paid holidays

Meal benefits

Job summary

Snooze, the brunch leader, is hiring a hands-on Assistant General Manager (AGM) to partner with the General Manager in overseeing both FOH and HOH operations. You will guide team performance, run smooth shifts, and drive financial results with a culture of radical hospitality.

The AGM role requires at least 2 years of restaurant management experience, a passion for high standards in food, service, and team development, and the ability to lead labor and cost controls across all shifts.

Qualifications

• Must have 2+ years of restaurant management experience.
• Must be 21 years of age or older and authorized to work in the United States.
• Excellent basic math skills and ability to operate a POS system.
• Ability to coach and develop a team and manage scheduling, payroll, inventory, and cost control systems.

Responsibilities

• Understand Snooze policies, procedures, standards and expectations.
• Ensure guests receive responsive, friendly and exceptional service.
• Lead recipes and Food & Beverage execution with consistency.
• Monitor food and beverage quality across shifts.
• Control purchasing, receiving, inventory and cost management.
• Manage POS system discounts and comps.
• Oversee cash handling and reconciliation.
• Coach and develop Snoozers through shifts and training.
• Collaborate with GM on local marketing and community initiatives.
• Support daily financial operations and budgeting.

Skills

Restaurant leadership

Mathematics

Communication

Coaching

Team development

Guest service

Operational leadership

Tools

POS system

Job description

Snooze, the brunch leader, is hiring a hands-on Assistant General Manager (AGM) to partner with the General Manager in overseeing both FOH and HOH operations. You will guide team performance, run smooth shifts, and drive financial results with a culture of radical hospitality.

The AGM role requires at least 2 years of restaurant management experience, a passion for high standards in food, service, and team development, and the ability to lead labor and cost controls across all shifts.